Customer Service Representative

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Customer Service Representative 客服代表

Job Responsibilities:

• Receives, processes and confirms all orders and inquiries by phone, fax or any other means from sales and customers -- domestic, oversea (Asian) market, and internal customers.
• Arrange shipments including freight forwarders administration.
• Assist in resolving all customers’ complaints in courteous manner, recommend improvements in the complaints system.
• Arrange samples and promotional catalogues required by sales and customers. Assist in distributing certificates/report etc. to customers from Quality Assurance Department.
• Assist in customs declaration process with customs broker to make sure the export process successfully.
• Assist in organizing all visits to company by customers, delivery samples & presentations to customers.
• Recommend changes to minimize finished goods inventories, contribute to decisions on stocking level, recommend departmental system priorities, policies etc.

Requirements:

• College diploma or above.
• Good command of oral English and written English.
• Strong communication and interpersonal skill.
• Good listener and be patient.
• Being able to work under high pressure.
• With SAP operation skill is priority.

Remarks: 1 year contract for the position

Time Type:

Full time