Customer Service Representative

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

About bp

Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company!

At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050
Or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its
Resources is a critical part of getting there. And that’s what our new Finance Business Technology (FBT) centre in
Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business
Processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and
Customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working.

• Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

• Job Summary: The role of a Customer Service Representative is to provide assistance to customers in resolving their queries related to billing, product information, service requests etc., while maintaining high levels of customer satisfaction. This position requires strong communication skills, problem solving abilities, attention to detail, and the ability to work well under pressure.
  
  Responsibilities: • Provide timely and efficient support to customers by answering questions and responding to requests via phone or email.
  • Resolve customer complaints and concerns in a professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities for process improvements within the team and propose solutions.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Stay updated on products, policies, and procedures to provide accurate information to customers.
  • Proactively seek out new ways to improve customer experience.
  
  Qualifications:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in MS Office applications.
  • Demonstrated problem solving and analytical skills.
  • Minimum 1 year of relevant experience in customer service.
  • Experience in handling customer queries over phone and emails.
  • Knowledge of CRM systems is preferred.

Why join our team?

At bp, we provide the following environment & benefits to you:

• Life & health insurance, medical care package

• Flexible working schedule

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: parental leave, bereavement and compassionate leave

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

If this role attracts you, apply now!

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.