- Location
- Sydney, NSW - CBP North, 1 Harbour Street, Australia · Brisbane City, QLD - 180 Ann Street · Melbourne, VIC - 435 Bourke Street · Adelaide, SA - 108 Wakefield Street · Perth, WA - 300 Murray Street - Bankwest Place
- Type
- Full-time
- Department
- Administration
- Seniority
- C-Level
- Closing date
- Today
- Source
- Workday
Description
Chief Operating Officer (COO)– Regional & Agribusiness Banking (RAB)
The role that keeps regional Australia moving forward!
Flexible location in Australia
See yourself in our team
Regional & Agribusiness Banking (RAB) is on an ambitious journey to our 2030 vision, and this is one of the most influential roles in making that happen. As COO for RAB, you'll be the operational engine behind our leadership team – the trusted advisor who turns strategy into execution and makes sure the frontline can do what they do best.
Reporting to the General Manager Business Performance, you'll own operational execution excellence across change management, operations, financial insights and reporting and strategic initiative development and support. You'll be a key contributor to the RAB Leadership Team (LT) and the go-to voice on how we get things done well.
This is a role of real substance and breadth. It's one where your impact will often be felt more than it's seen. You'll be a key influencer across the RAB business and within Business Banking. If you're motivated by influence, stakeholder relationships, achieving business outcomes and building genuine capability within our team, you'll thrive here.
More specifically, you will
- Manage the implementation of large-scale change programs, developing effective strategies and plans to manage the people and customer impact of proposed changes, including overseeing related communications, training, and stakeholder engagement
- Represent RAB's interests on Business Banking working groups shaping initiatives to ensure that regional nuances are understood and change is executed through a genuine regional lens
- Coach and influence Senior Executives to lead change within their own teams, working as a key business partner and advisor who provides responsive, accurate and timely change advice to senior leaders
- Oversee BU/SU and Domain change portfolios to optimise sequencing, alignment, and stakeholder engagement across competing change initiatives
- Lead a cross-functional and remotely located team to understand, plan, manage and sustain change that supports the RAB ambition and grows capability across the RAB business
- Report on the effectiveness of change management, leveraging metrics and data to inform continuous improvement and progress against change outcomes
- Drive demonstrable support for NPS uplift, business growth, new to back acquisition, capability uplift, and deep customer relationships while ensuring risk obligations are consistently met
- Provide direct strategic and executional advice to the RAB Leadership Team, acting as the gateway between the frontline and the wider BB agenda
- Champion an engaged, highly capable, and risk-focused workforce, developing targeted attraction, retention, and engagement strategies for the team
- Bring an understanding of digitisation and AI, and how technology can be deployed to lift productivity and quality across the business
- Support the development and execution of policy, process and product solutions for regional commercial and agribusiness customers
We want to hear from you if you have
- Exceptional stakeholder management and senior stakeholder engagement skills. This is the heartbeat of the role
- A deep understanding of regional Australia and the realities of operating across remote and dispersed markets
- Proven experience managing and sustaining end-to-end, large-scale change programs, and the ability to coach senior executives to lead change
- Experience uplifting team and discipline maturity through SME knowledge and fostering a culture of sharing, learning and problem solving
- Outstanding communication and influencing skills, with the ability to navigate ambiguity and work in a non-binary, complex environment
- A highly consultative, collaborative, and people-focused leadership style
- Comfort operating within a cohort of senior leaders
- Business Banking (BB) knowledge including BB strategy, systems, processes, and policies whilst not essential will be highly regarded.
This is a genuinely complex, high-influence role, and an outstanding place to broaden your skills across strategy and execution. It will build your visibility and capability within RAB. It's ideally suited to an existing leader who is already operating at a level of significant breadth and complexity. You’re genuinely energised by being the person the LT relies on behind the scenes.
This role is not a development opportunity! We expect you will arrive ready to operate at the required level from day one. For the right leader, this role is one of the most rewarding and strategically important seats in the business and a serious step on RAB’s senior succession pathway!
What matters most
Above everything, we're looking for someone who lives the CBA values and leads the CommBank way – with Care, Courage, and Commitment.
If you're ready to shape the execution engine of regional Australia's banking future, we'd love to hear from you. Please apply now.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
