Major Case Unit - E&S Claims Consultant

Major Case Consultant - Specialized Claims (Excess & Surplus Claims)

Job Summary

Seeking experienced claims professionals to join a Specialized Claims organization as Major Case Consultants. This role involves managing complex, high-severity claims with significant legal, financial, and reputational exposure. The position offers the opportunity to work fully remotely and contribute to a dynamic team handling intricate coverage issues and multi-party litigation. Openings are available in the following focus areas:

• General Liability
• E&S - Programs/Alternative Markets (e.g., Ski Resorts, Salons, Metal Workers) – Two positions available
• Cyber Claims

Candidates will be considered for two levels based on experience and expertise:

• Major Case Consultant – Specialized Claims
• Senior Major Case Consultant – Specialized Claims

Compensation Package

• Major Case Consultant: $120,000–$145,000/year + 10% bonus
• Senior Major Case Consultant: $145,000–$155,000/year + 15% bonus
• Comprehensive benefits package starting on Day 1, including:
  • Medical, dental, vision, life, and disability insurance
  • Tuition reimbursement
  • 20 days of PTO and company-paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of Inclusion, Diversity, and Equity (IDE)
  • On-site medical/wellness center (Worcester location only)

Responsibilities

• Lead complex case investigations and negotiate high-value claims independently.
• Analyze coverage, liability, and financial exposure, demonstrating expertise in reserving strategy and financial acumen.
• Manage litigation strategy and collaborate with defense counsel to develop tailored resolution strategies.
• Serve as a subject matter expert (SME) to mentor other claims professionals and model best practices.
• Evaluate and recommend improvements to training programs and claims handling standards.
• Provide reporting to underwriting and reinsurance teams, collaborating to refine policy language and underwriting risk selection.
• Streamline workflows and address inconsistencies.
• Contribute to special projects and attend industry events to stay current on best practices.
• Build and maintain strong relationships with internal and external stakeholders.

Qualifications/Requirements

• Bachelor’s degree preferred; equivalent experience accepted. JD or equivalent legal/claims experience preferred.
• Industry designations (e.g., CPCU, AIC) strongly preferred.
• Extensive experience handling highly complex, high-value claims with significant exposure.
• Recognized authority in negotiation and resolution of complex claims.
• Expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions.
• Proven ability to manage litigation strategy and direct counsel effectively.
• Experience mentoring others and contributing to the development of claims handling standards.
• Strong written and verbal communication skills, with the ability to simplify complex information and handle sensitive issues professionally.
• Ability to draft clear, factual, and objective work product without opinion.
• Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups.
• Highly organized with the ability to manage complex workflows and competing priorities.
• Strategic thinker with sound judgment and the ability to make informed decisions independently.

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