Major Case Unit - Cyber Claims (Fully Remote)

Major Case Consultant - Specialized Claims (Cyber Claims)

Job Summary

Seeking experienced and highly skilled professionals to join a Specialized Claims organization as Major Case Consultants. This role involves managing complex, high-value claims with significant legal, financial, and reputational exposure. The position offers the opportunity to work on intricate cases, including cyber claims, general liability, E&S claims, and program/alternative market claims. This is a fully remote position, providing flexibility while working on challenging and impactful cases.

We are hiring for multiple openings across different areas of focus:

• General Liability
• E&S - Programs/Alternative Markets (e.g., Ski Resorts, Salons, Metal Workers, etc.) – Two positions available
• Cyber Claims

Candidates will be considered for two levels based on experience and expertise:

• Major Case Consultant - Specialized Claims
• Senior Major Case Consultant - Specialized Claims

Compensation Package

• Major Case Consultant - Specialized Claims: $120,000 - $145,000 annually, plus a 10% performance bonus.
• Senior Major Case Consultant - Specialized Claims: $145,000 - $155,000 annually, plus a 15% performance bonus.
• Comprehensive benefits package starting on Day 1, including:
  • Medical, dental, vision, life, and disability insurance
  • Tuition reimbursement
  • 20 days of PTO
  • Company-paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of Inclusion, Diversity, and Equity (IDE)
  • On-site medical/wellness center (Worcester location only)

Responsibilities

• Lead investigations and negotiate high-value claims independently.
• Analyze coverage, liability, and financial exposure with mastery in reserving strategy and financial acumen.
• Manage litigation strategy and collaborate with defense counsel to develop tailored resolution strategies.
• Serve as a subject matter expert (SME) to mentor and support the development of other claims professionals.
• Evaluate and recommend improvements to training programs and claims handling standards.
• Provide reporting to underwriting and reinsurance teams, and collaborate to refine policy language and underwriting risk selection.
• Streamline workflows and address inconsistencies in claims processes.
• Contribute to special projects and attend industry events to stay current on best practices.
• Build and maintain strong relationships with internal and external stakeholders.

Qualifications/Requirements

• Bachelor’s degree preferred; equivalent experience accepted. JD or equivalent legal/claims experience preferred.
• Industry designations (e.g., CPCU, AIC) strongly preferred.
• Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure.
• Expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions.
• Proven ability to manage litigation strategy and direct counsel effectively.
• Strong written and verbal communication skills, with the ability to simplify complex information and handle sensitive issues professionally.
• Ability to draft clear, factual, and objective work products.
• Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups.
• Highly organized with the ability to manage complex workflows and competing priorities.
• Strategic thinker with sound judgment and the ability to make informed decisions independently.

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