Senior Officer, Agency Services

This role will be working to driving agency business growth and ensuring smooth, efficient agency operations. Key responsibilities include agent onboarding, licensing and offboarding; office administration; expense management and budget tracking; event coordination; contract documentation; and logistics and inventory management. The role also supports reporting, stakeholder communications, and strategic initiatives.

 

Position Responsibilities:

• Manage agent onboarding, licensing, and offboarding processes to ensure compliance and smooth operations.
• Oversee daily agency operations, recruitments, and provide administrative support for the Phnom Penh Branch and meeting rooms in KPC and SHV.
• Administer expenses and reimbursements and maintain accurate budget tracking.
• Plan and coordinate events, meetings, and activities for agents and leadership teams.
• Manage related contract preparation, documentation, and agreements.
• Manage logistics, inventory, and operational support to ensure efficient office operations.

 

Required Qualifications:

• At least one year of relevant work experience.
• A bachelor’s degree, preferably in communications, finance and banking, management, business administration, or a related field.
• Good command of English, with clear written and verbal communication skills for agent enquiries, stakeholder correspondence, and operational reporting.
• Proficiency in Microsoft Excel, Word, and Outlook, with practical numeracy skills for expense and reimbursement checks, budget tracking, inventory records, and routine reports.

 

Preferred Qualifications:

• Strong attention to detail and record-keeping skills for agent onboarding, licensing, offboarding, and contract documentation, with a commitment to confidentiality and compliance with procedures.
• Practical problem-solving skills to resolve routine administrative issues, identify discrepancies, and escalate matters appropriately.
• Strong organizational and time-management skills to priorities daily office support, coordinate events and meetings, manage logistics, and meet competing deadlines.
• Effective stakeholder coordination and follow-up skills to support agents, leadership teams, and internal departments across office locations.
• A service-oriented approach, strong interpersonal skills, and the ability to work collaboratively and take ownership of assigned operational tasks.

 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office