Head of Account Management

We’re Rydoo, an AI-driven B2B SaaS company that simplifies how businesses manage spend, from employee expenses to supplier invoices.

Our two business lines—expense management and accounts payable—help finance teams work more efficiently and stay in control of company spending. Our expense management platform makes submitting, approving, and reimbursing expenses easy, while our accounts payable solution uses AI to automate invoice processing and approval workflows.

Behind our products is an international team of more than 200 colleagues. Join us to solve practical challenges, take ownership of your work, and help develop technology that finance teams rely on every day.

Rydoo in a snapshot

• Ambitious international team
• 30+ nationalities speaking over 15 languages
• 240+ employees across multiple countries
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.5 employer score on Glassdoor
• Hybrid work policy

The Role

As the Head of Account Management, you will lead Rydoo's team of Account Managers and own revenue growth within our existing customer base across both products: Expense and Accounts Payable. Your team’s mission is to expand our enterprise customers and turn single-product customers into multi-product customers.

You will build a structured, repeatable expansion motion: identifying cross-sell and upsell opportunities, equipping Account Managers to position both products credibly, and running a disciplined pipeline and forecast.

Key Responsibilities

Team Leadership

• Build, lead, coach and develop a talented international team of Account Managers with clear performance standards.
• Recruit, retain, mentor and grow top talent.
• Train and coach the team on:
• Sales methodology and execution
• Forecasting
• Product knowledge across Expense and AP
• Competitive positioning
• Account planning and territory management

Upsell and Cross-sell

• Own the upsell and cross-sell targets for the Account Management team and contribute directly to the company's Expansion ARR targets.
• Design and run a systematic expansion motion between Expense and Accounts Payable: target account selection, role plays, messaging and enablement.
• Identify whitespace across the customer base and build account plans that grow adoption, users, entities and regions.
• Partner with Customer Success, Marketing and Product on campaigns, customer-facing content and packaging of the two products.

Enterprise Accounts

• Lead the growth strategy for our largest enterprise accounts, including multi-entity and multi-country customers.
• Build executive relationships with key customer stakeholders (CFOs, Finance Directors, Procurement) and sponsor complex expansion deals.
• Own renewal negotiations for expansion-driven accounts, in line with pricing and negotiation frameworks set with the VP Customer Growth.

Pipeline, Forecasting and Process

• Lead the team in building and managing a robust expansion pipeline: identifying, qualifying and advancing opportunities.
• Deliver regular, data-driven forecasts to leadership using Salesforce dashboards and reporting.
• Continuously improve the Account Management process, tooling and handovers with RevOps.

Cross-functional collaboration

• Work closely with Customer Success to align on account health, risk and expansion signals.
• Partner with Sales, Partnerships, Marketing, Product, Legal, Finance and RevOps on go-to-market alignment.
• Bring customer feedback into product decisions.