- Location
- Remote Canada · London
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer
- Source
- Lever
Description
Swapcard is the platform behind some of the largest trade shows, conferences and association events in the world, and our Customer Account Managers own the relationship with the organisers who run them.
We're investing in the next stage of that relationship: growth. Our clients don't run one event — they run portfolios, sometimes more than a hundred events, each with its own calendar, its own team and its own decision points. Growing alongside them at that scale is a discipline in its own right: a repeatable motion, a shared qualification standard, and a rhythm built around the client's event cycle rather than our fiscal quarters.
The CAM team sits inside our Customer organisation, alongside Solution Design, Implementation and Support. Whoever leads it works shoulder to shoulder with the teams that scope, deliver and support everything the CAMs sell.
Today, two team leads run the CAM function reporting directly into leadership. As we accelerate the growth motion, we want a single senior leader to bring that work together — someone who builds the playbook with the team, coaches them on live calls, and holds a clear analytical view of where the opportunity sits. That's the role.