Business Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Business Analyst (P2) is an experienced individual contributor responsible for configuring systems to meet complex business requirements. With at least 2 years of experience, the role involves analyzing business and system specifications, executing platform configurations, and developing thorough unit test plans. The analyst ensures system functionality aligns with client needs through rigorous testing and clear documentation. Collaboration with developers and stakeholders is key to delivering timely, high-quality solutions. This role suits professionals who thrive in fast-paced environments and are passionate about system analysis, implementation, and continuous improvement. 

How you'll make an impact

• Platform Configuration 

• Perform detailed configuration tasks within GGB platforms to support client-specific implementations. 

• Ensure platform settings are optimized for performance and compliance with business rules. 

• Advanced Requirement Analysis 

• Review and interpret complex business requirements and system specifications, including Health & Welfare plan calculations, data conversions, payroll interfaces, and employee self-service (ESS) modules. 

• Translate business logic into executable SQL/PLSQL code with precision. 

• Defect Management 

• Investigate and resolve reported bugs, anomalies, and enhancement requests using a defect tracking system. 

• Collaborate with QA and development teams to ensure timely resolution and quality assurance. 

• Solution Delivery & Documentation 

• Ensure all system solutions are completed successfully and documented thoroughly. 

• Maintain clear records of configurations, resolutions, and implementation steps for audit and support purposes. 

• Cross-functional Collaboration 

• Assist in gathering requirements and defining unit test cases during various phases of the system development lifecycle. 

• Review and provide feedback on work performed by other scripters to maintain consistency and quality. 

• Stakeholder Alignment 

• Work closely with developers and senior business analysts to ensure technical feasibility and timely delivery of solutions. 

• Support release planning by validating that requirements are well understood and achievable within scheduled timelines. 

About you

• Technical Proficiency: SQL, PL/SQL, Microsoft Word, Excel, Access 

• Education: B.Tech. (CS) / MCA / M.Sc. (CS) 

• Domain Knowledge: Exposure to Health & Welfare pension plans (US/CAN/UK) preferred 

• Analytical Strength: Strong problem-solving, detail orientation, and ability to synthesize complex data 

• Project Execution: Multitasking, deadline commitment, ownership of tasks 

• Communication: Clear written and verbal skills; client-focused and team-oriented 

• Work Ethic: High integrity, accountability, and adaptability in fast-paced environments 

• Passion Areas: System analysis, documentation, testing, and implementation 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)