Service Delivery Specialist

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.

The Service Delivery Specialist is responsible for delivering a reliable, high-quality operational experience for Sycurio customers by owning day-to-day service delivery, governance, and customer communication across assigned accounts.

They act as the customer’s trusted operational and delivery partner, ensuring SLA commitments are met, incidents are managed effectively, and service performance is transparent, predictable, and continuously improving across Sycurio’s SaaS and telephony-enabled platforms.

The Service Delivery Specialist works closely with Engineering, Platform, Security, and Customer Success teams to coordinate delivery activities, manage risk, and ensure operational readiness throughout onboarding and production.

This role is a key contributor within the Customer Delivery organisation, focused on service stability, compliance, and customer confidence — enabling long-term retention and trust through consistent, well-governed delivery