Business Support Officer, Indonesia

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

About the Role

The Business Support Officer plays a key role in supporting customer service, order fulfilment, logistics, and warehouse operations in Indonesia. This position is responsible for ensuring efficient business operations while maintaining compliance with Indonesia's Good Distribution Practice (CDAKB) requirements.

Essential Functions

• Provide business support for customer order fulfilment, ensuring orders are processed accurately and efficiently.

• Respond to customer enquiries via telephone and email, providing timely and accurate updates on purchase orders, sales orders, shipments, returns, and credit requests.

• Deliver exceptional customer service by handling enquiries, resolving issues, and providing product and service information.

• Manage the flow of goods through the warehouse, including product labelling and inventory coordination.

• Ensure warehouse operations and product handling comply with Indonesia's Good Distribution Practice (CDAKB) requirements.

• Coordinate and monitor inbound and outbound shipments to ensure timely delivery.

• Track shipments, investigate and resolve delivery issues, and provide regular updates to internal and external stakeholders.

• Liaise effectively with suppliers, logistics providers, transport companies, and other business partners to support daily operations.

• Maintain accurate records and documentation related to orders, shipments, and inventory.

• Support continuous improvement initiatives and undertake other duties as assigned.

Required/Preferred Education and Experience

• Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related discipline.

• Experience in customer service, business support, order management, logistics, or supply chain operations.

• Knowledge of warehouse operations and logistics processes.

• Familiarity with Indonesia's Good Distribution Practice (CDAKB) requirements is preferred.

• Strong communication and interpersonal skills.

• Excellent organisational skills with strong attention to detail.

• Ability to prioritise tasks and manage multiple responsibilities in a dynamic environment.

• Proficiency in Microsoft Office applications and ERP systems is an advantage.

• Fluency in Bahasa Indonesia and good written and spoken English.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.