Room Attendant

Description

Everyone Belongs at Palm House 

At Palm House, exceptional hospitality begins with exceptional people. We believe that creating memorable experiences for our guests starts with cultivating a workplace where every team member feels welcomed, respected, valued, and empowered to succeed. As a luxury hospitality destination, we recognize that diversity of backgrounds, perspectives, experiences, and ideas strengthens our team and enhances the personalized service we provide. We are committed to fostering a culture where inclusion is intentional, collaboration is encouraged, and every individual has the opportunity to thrive. 

Our Commitment 

Palm House is dedicated to building and maintaining a workplace that: 

• Welcomes individuals from diverse backgrounds and experiences. 
• Promotes a culture of dignity, respect, and belonging. 
• Provides equal opportunities for recruitment, development, promotion, and career advancement. 
• Encourages open communication, collaboration, and mutual respect. 
• Maintains a work environment free from discrimination, harassment, and retaliation. 
• Invests in learning, leadership development, and continuous professional growth. 

Our People 

Our team reflects the diverse communities we serve. We value the unique perspectives each individual brings and believe that an inclusive workforce enables us to deliver thoughtful, personalized, and authentic hospitality. Every team member plays an important role in creating an environment where colleagues and guests alike feel welcomed and appreciated. 

Equal Employment Opportunity 

Palm House is proud to be an Equal Opportunity Employer. We are committed to making employment decisions based on qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified applicants and team members in accordance with applicable laws. 

Learning & Development 

We believe inclusion is strengthened through continuous learning. Palm House invests in ongoing education and professional development designed to support: 

• Leadership development 
• Respectful workplace practices 
• Guest service excellence 
• Professional growth and career advancement 
• A culture of collaboration and accountability 

These initiatives help ensure our team members are equipped to deliver Forbes-level service while supporting one another with professionalism and respect. Our Promise Our commitment to diversity, equity, and inclusion extends beyond employment. It is reflected in how we welcome guests, support our colleagues, engage with our community, and uphold the values that define Palm House. By embracing different perspectives and treating everyone with dignity and respect, we create meaningful experiences for our guests and an exceptional workplace for our team. 

Join Our Team 

If you are passionate about luxury hospitality, exceptional service, and being part of an inclusive workplace where your contributions are valued, we invite you to explore career opportunities at Palm House. 

Palm House is proud to be an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace for all. 

Position Overview:
The Room Attendant is responsible for creating a clean, comfortable, and welcoming environment for all Palm House guests. This position plays a key role in guest satisfaction by ensuring each room is thoroughly cleaned, properly stocked, and maintained to the highest standards. The ideal candidate is detail-oriented, dependable, and committed to upholding Palm House’s quality and service expectations. 

Key Responsibilities: 

• Clean, sanitize, and reset guest rooms according to established housekeeping procedures, including bathrooms, showers, toilets, fixtures, floors, surfaces, mirrors, and furniture. 
• Make beds with fresh linens and replace towels, bathrobes, and all guest amenities in accordance with hotel standards. 
• Dust, vacuum, and remove trash from all assigned rooms and areas. 
• Replenish supplies such as toiletries, tissue, coffee items, and minibar (if applicable). 
• Inspect rooms for cleanliness, maintenance needs, safety hazards, and overall readiness before guest use. 
• Report any damaged items, maintenance issues, missing inventory, or unusual room conditions to the supervisor or management promptly. 
• Handle and document lost-and-found items properly following Palm House policy. 
• Maintain the cleanliness and organization of housekeeping carts, supply rooms, and equipment. 
• Adhere to all safety protocols, sanitation guidelines, and proper chemical handling procedures. 
• Meet daily room assignment goals while maintaining consistent quality and efficiency. 
• Uphold Palm House grooming, appearance, and customer service standards at all times. 
• Provide courteous and helpful interactions with guests when approached, ensuring exceptional service. 
• Other duties as assigned.  

Qualifications: 

• Previous housekeeping, residential cleaning, or hospitality experience preferred; training provided for the right candidate. 
• Exceptional attention to detail and strong organizational skills. 
• Ability to work independently with minimal supervision while maintaining productivity. 
• Effective time management skills with the ability to meet deadlines in a fast-paced environment. 
• Strong work ethic, reliability, and a positive team-oriented attitude. 
• Must be available to work full-time, including weekends, evenings, and holidays as required. 

Physical Requirements: 

• Ability to stand, walk, and move continuously throughout shift. 
• Frequent bending, kneeling, reaching, and lifting up to 50 lbs. 
• Capability to perform repetitive motions and work in small or confined spaces. 
• Ability to push/pull housekeeping carts and equipment safely.