- Location
- San Jose (Site 2.4), Costa Rica
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
The Customer Support Specialist delivers exceptional service by assisting customers through voice, email, and chat channels. This role serves as the first point of contact for customers, providing timely, accurate, and empathetic support while ensuring a seamless customer experience.The ideal candidate is customer-focused, an excellent communicator, and capable of resolving complex inquiries while maintaining high customer satisfaction and operational efficiency.
What You'll Do:
Key Responsibilities
- Deliver professional support through phone, email, and chat.
- Resolve customer inquiries related to banking and financial products.
- Research customer accounts and provide accurate solutions.
- Manage multiple customer interactions simultaneously.
- Escalate complex cases to Tier 2 or specialized teams when appropriate.
- Document customer interactions accurately.
- Meet productivity, quality, and customer satisfaction goals.
- Stay current on company products, services, and internal processes.
- Collaborate with cross-functional teams to improve the customer experience.
Qualifications
Required
- 1+ years of customer service experience.
- Excellent written and verbal English communication skills.
- Strong problem-solving and critical-thinking skills.
- Ability to multitask across multiple systems.
- Strong attention to detail.
- Proficiency with Microsoft Office applications.
Preferred
- Banking, fintech, or financial services experience.
- Experience using Zendesk or similar CRM platforms.
- Voice, email, and chat support experience.
Education
North America - Minimum High School Diploma or equivalent is required
Philippines – Minimum of 2 years post-secondary or equivalent is required
Costa Rica – No Minimum requirement
United Kingdom – No Minimum requirement
Trinidad & Tobago – Minimum 3 CSEC passes
English is compulsory in all locations
Certificates/Licenses
There are no personal certification or licensing requirements for this job.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
