- Salary
- $15 – $23
- Location
- Bismarck Clinic, United States of America
- Type
- Part-time
- Department
- Administration
- Education
- High School
- Source
- Workday
Description
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
Day (United States of America)Scheduled Weekly Hours:
20Compensation:
Salary Range: $15.00 - $23.00Union Position:
NoDepartment Details
Schedule: Monday–Thursday, 8:00 AM–1:30 PMNo weekends or holidays
Position Summary
We are seeking a detail-oriented, customer-focused Unit Secretary to support our laboratory and outpatient services team. This role serves as a key point of contact for patients, providers, nursing homes, and clinical staff by coordinating laboratory orders, scheduling appointments, managing patient communications, and supporting daily office operations. The successful candidate will possess strong organizational skills, excellent customer service abilities, and a commitment to accuracy in a fast-paced healthcare environment.
Essential Duties and Responsibilities
• Process Direct Access laboratory orders for patients.
• Answer incoming patient phone calls and assist with inquiries.
• Enter laboratory orders received via fax, hand delivery, electronic transmission, or from nursing home facilities.
• Contact provider offices to obtain missing, incomplete, or expired laboratory orders.
• Schedule patient appointments and assist with appointment coordination.
• Receive and process incoming patient specimens according to established procedures.
• Assist with patient check-in responsibilities during staff breaks and coverage needs.
• Perform filing, scanning, and other clerical duties to maintain accurate records.
• Complete light cleaning and organization of work areas to support a clean and professional environment.
• Collaborate with laboratory staff, providers, nursing homes, and other departments to ensure efficient patient service.
• Perform other duties as assigned.
Qualifications
• Previous healthcare, medical office, customer service, or clerical experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency with computers and electronic medical record systems preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team.
Preferred Skills
• Knowledge of medical terminology and laboratory ordering processes.
• Experience scheduling appointments and handling patient phone calls.
• Experience working with healthcare providers, nursing homes, or clinical support teams.
Summary
Performs clerical services and tasks for a specific unit in healthcare facilities.Job Description
Answering phone calls and responding to inquiries from patients/residents, outlying facilities or providers about healthcare programs and services or request of transferring patients into a facility. Depending on the department, may provide support to RN or physician staff or receiving and dispatching correspondence for designated unit. Assisting with administrative tasks, such as ordering supplies and scheduling. Collaborating to create and maintain a clean environment within healthcare facilities. Depending on department, direct patient contact will vary. Primary duties will vary by department.
Qualifications
High school diploma or equivalent preferred.At least one year experience in a healthcare setting and knowledge of medical terminology preferred.
May require Basic Life Support (BLS) certification dependent upon department.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].
Skills
BLSCustomer Service
