Customer Service Associate - Marken Wednesday to Sunday 9:00 - 5:30 PST

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Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Main Duties and Responsibilities:

· Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.

· Works with customers, both internal and external, with the aim of developing an excellent working relationship.

· Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.

· Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.

· Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.

· Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.

· Updates clinical trial sites into Marken’s internal database (when necessary).

· Responds to incoming requests from external customers and internal offices/agents.

· Prepares, verifies and distributes country specific project documentation.

· Files and archives documents where required.

· Attends and participates in customer meetings when required.

Qualifications:

· Minimum of 2 years of Customer Service experience required experience in pharma industry, clinical trials, logistics or aviation transport preferred.

· Intermediate level experience in Microsoft Office Suite (Excel, Word and Salesforce).

· Fluent in English (ability to read, write and speak).

· Thorough understanding of Aviation/Airline networks.

· Excellent communication skills and ability to influence others.

· Ability to work independently and collaborate with others.

· Attention to detail.

· Flexibility in working hours required; schedules may include overnight and weekend availability.

Working Conditions:

Position is an individual contributor and will work with limited supervision

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.10 per hour to $29.45 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: