- Location
- Athens
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Join an international team supporting customers of a leading telecommunications provider in German. You will work remotely from Greece, as part of a team based in Athens.
Responsibilities:
- Answer inbound calls and emails about mobile and fibre internet services
- Help customers with invoices, payments, orders, roaming and connection issues
- Offer additional services and contract renewals (cross-selling and upselling)
- Handle retention calls and help customers stay with the service
- Document customer interactions accurately
Schedule: Monday to Friday, rotating shifts between 08:00 and 00:00, with occasional weekend shifts. No night shifts.
What we offer:
- €1,300 gross per month
- Sales bonus of up to €900 gross per quarter
- Productivity bonus of up to €240
- Relocation support to Greece
- Flight ticket home for every 6 months of tenure
- 8-month contract with possible extension
Requirements:
- Native or C1-level German
- B2-level English for training and internal communication
- Experience in customer service, technical support or sales is a strong plus
- Good computer skills and familiarity with mobile devices
- Right to work in the EU