German-speaking Customer Support Advisor for Payment Solutions in Athens, Greece
Worldwiders
·Today
- Location
- GR
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
9/16/21, 9:45 AM German Customer Advisor for Computer Technology Company - Athens, Greece
https://jobs.sitel.com/job/Athens-German-Customer-Advisor-for-Computer-Technology-Company-Athens%2C-Greece-Athe/786260300/ 1/4
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German Customer Advisor for Computer Technology Company - Athens, Greece Req ID#: 245488 Athens, Athens, GR
German Customer Advisor for Computer Technology Company - Athens, Greece
Customer Service
Learn, Lead & Grow. #SitelGreece
9/16/21, 9:45 AM German Customer Advisor for Computer Technology Company - Athens, Greece
https://jobs.sitel.com/job/Athens-German-Customer-Advisor-for-Computer-Technology-Company-Athens%2C-Greece-Athe/786260300/ 2/4
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group®
partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design,
build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to
improving the employee experience, we improve business results by pairing innovative design thinking
and digital solutions – including self-service, arti�cial intelligence (AI), automation and data-driven
analytics – with the expertise, emotion and empathy of our people to Create Connection. Value
Conversation.
Come and work with us.
Do you want to work with a great computer technology company?
Are you German native or �uent with strong English communication skills?
Looking to make your career in a multicultural environment in the historic Athens?
So we have the perfect opportunity for you!
Your future project: join our German Customer Support team.
Our client is a Computer Technology Company which provides end-to-end technology solutions and
digital transformation accelerators.
As a customer service specialist in this project, your daily responsibilities will include:
Provide assistance about installation, operation, con�guration, customization and usage of
assigned products
Being part of a team specialized in offering support through telephone, email, chat, social media
and remote diagnostic
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions
to correct failures
Documents problems in the support solution database for diagnostics and solution
implementation
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Maximize your experience.
To succeed in the role, you will need to have:
Native or pro�cient level of German (C2)
Advanced level of English (at least C1) both verbal and written
Ability to work with procedural guidelines to ensure a complete solution to their technical or
service questions
Good communications skills and argumentation, create empathy from the �rst moment, being
able to turn a negative situation into a positive situation
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
9/16/21, 9:45 AM German Customer Advisor for Computer Technology Company - Athens, Greece
https://jobs.sitel.com/job/Athens-German-Customer-Advisor-for-Computer-Technology-Company-Athens%2C-Greece-Athe/786260300/ 3/4
Job Segment: Social Media, Database, Marketing, Technology, Customer Service
Find similar jobs: Jobs Main Page, Greece Locations, Customer Service Quality Assurance Jobs
Be a local candidate or willing to relocate to historic Athens, Greece
Gain stability, expand possibilities.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be
themselves.
Very competitive wages and stability
Private healthcare & dental insurance
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program,
initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you.
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity
company and we value and respect diversity. You choose where you want to go; we help you get there!
Apply today!
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German Customer Advisor for Computer Technology Company - Athens, Greece
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9/16/21, 9:45 AM German Customer Advisor for Computer Technology Company - Athens, Greece
https://jobs.sitel.com/job/Athens-German-Customer-Advisor-for-Computer-Technology-Company-Athens%2C-Greece-Athe/786260300/ 4/4