- Salary
- €40k – €50k
- Location
- Würzburg
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Closing date
- Today
- Source
- CareersPage
Description
Job Title: Enterprise Customer Success Manager
Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages Required: C1 German and C1 English
Salary Package: €40,000 – €50,000 base + annual performance bonus
Company & Role Summary
We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention.
Primary Responsibilities
- Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting partnerships with C-suite executives.
- Account Expansion: Spot opportunities for account growth through upselling and cross-selling in direct collaboration with Sales and Product teams.
- Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive recurring contract renewals.
- Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
- Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns.
- Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.
Requirements & Qualifications
Essential Criteria:
- Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
- Languages: Complete C1-level fluency in both German and English (oral and written skills required).
- Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred).
- Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, and an autonomous work ethic.
Nice-to-Haves:
- Working knowledge of additional European languages is considered an asset.
Offerings & Benefits
- Compensation: €40,000 – €50,000 yearly base salary complemented by a performance bonus and 30 days of annual paid leave.
- Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development.
- Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties.
- Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users.
Skills
HubSpotUpsellingNegotiation