German-Speaking Customer Support Advisor | Sofia, Bulgaria

Sofia, Bulgaria | Full-Time | International Environment


Start Dates: 22 June | 13 July | 3 August


Competitive Salary + Unlimited Sales Bonus + Excellent Benefits
Ready for a New Adventure Abroad?
Imagine building an international career while living in one of Europe's most affordable and exciting capitals.
We are currently hiring German-speaking Customer Support Advisors to join a growing multilingual team supporting a leading Swiss telecommunications provider. This is your opportunity to work for a stable international company, develop valuable customer service and sales skills, and enjoy an exceptional lifestyle in beautiful Sofia, Bulgaria.
Whether you're looking for career growth, international experience, or a fresh start in a vibrant European city, this opportunity offers it all.



Why Move to Sofia?
Sofia has become one of Europe's fastest-growing destinations for international professionals.
Enjoy:
Low cost of living compared to most European capitals
Thriving international community and multicultural environment
Modern restaurants, cafés, shopping centres, and nightlife
Excellent public transportation network
Easy access to Greece, Turkey, Serbia, Romania, and the rest of Europe
Stunning nature right on your doorstep, including Vitosha Mountain for hiking, skiing, and outdoor activities
Growing technology and business services sector with strong career prospects



Your Role
As a German-Speaking Customer Support Advisor, you will be the first point of contact for customers of a renowned Swiss telecommunications company.
You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.
Your Daily Responsibilities:
Handle incoming customer calls professionally and efficiently
Assist customers with administrative, billing, and product-related inquiries
Troubleshoot and resolve customer issues
Update and maintain customer records within internal systems
Escalate complex cases to specialized departments when necessary
Identify relevant sales opportunities and promote suitable solutions
Deliver an outstanding customer experience on every interaction



Salary & Rewards
Competitive Monthly Compensation
Base Salary: €1,636.14 Gross/Month
Billing Skills Bonus: €102.25 Gross/Month
Training and Tenure Bonuses
Unlimited Sales Bonus Potential
Top performers regularly earn over €1,000 per month in additional incentives.
The more you achieve, the more you earn.



Additional Benefits
Monthly Meal Vouchers
Private Health Insurance
Fully Covered Multisport Card
Paid Professional Training
Continuous Learning & Development Programs
Supportive International Team
Long-Term Career Development Opportunities
Modern Office Facilities

Relocation support:
2 weeks Airbnb
reimbursement of the flight ticket up to €255 paid in the first salary




Work Schedule
Flexible shift options designed to support different lifestyles:
Rotating shifts between 09:00 and 22:00
Monday to Sunday
Available shift patterns:
8-hour shifts
6-hour shifts
4-hour shifts
Potential future shift extension until 01:00 (currently not confirmed).



Work Model
Modern office located in Mega Park, Sofia
During your first months, you will work fully on-site to receive hands-on support and training.
Hybrid Opportunity After 4 Months
Based on performance and KPI achievement:
2 days remote work
3 days office-based



Training & Onboarding
No need to feel overwhelmed.
You will receive a fully paid 5-week training program designed to equip you with all the knowledge, tools, and confidence needed to succeed in your role.
From product knowledge to communication techniques, you'll be supported every step of the way.



Grow Your Career
This project is continuously expanding, creating excellent opportunities for internal mobility and promotion.
Many employees have successfully progressed into roles such as:
Team Leader
Trainer
Sales Coach
Subject Matter Expert (SME)
Your next career step could be closer than you think.



What We're Looking For
Fluent German (C1-C2 level)
Good communication and interpersonal skills
Customer-focused mindset
Problem-solving abilities
Sales-oriented attitude is a strong advantage
Ability to work in a fast-paced environment
Motivation to build an international career



Start Your International Journey Today
If you're looking for more than just another customer service role and want to combine career growth, international experience, attractive bonuses, and an outstanding quality of life, this opportunity in Sofia could be exactly what you're looking for.
Apply today and take the next step toward your international career.