Patient Liaison

Job Summary and Responsibilities

As our Patient Liaison at St. Joseph's Hospital & Medical Center, you will be responsible for facilitating crucial communication between the medical team and families during various critical stages of patient care. Your role will bridge the gap between clinical activities and family understanding.Every day, you will actively communicate updates and information from the medical team to families during the pre-operative phase, throughout the operating room procedure, and during the recovery period. You will serve as a compassionate and clear point of contact, ensuring families remain informed and supported.To be successful in this role, you will possess exceptional communication and interpersonal skills, a high degree of empathy, and the ability to convey complex medical information clearly and sensitively. Your commitment to keeping families informed and at ease during critical times will be essential.

• Creates and maintains an organized and welcoming environment for waiting families
• Greets families in the Pre-Operative Center (POC) and directs them to the appropriate waiting room
• Provides updates and serves as liaison to the waiting room volunteers
• Interacts directly with physicians and OR staff and provides the family with information such as; start of case, hourly progress updates (procedures lasting more than 2 hours), case closure, and arrival in the Recovery Room
• Facilitates post-operative communication by coordinating surgeon and family interaction (escorting family to the designated consultation room) at the surgeon's direction

Job Requirements

Required

• High School Graduate or GED
• Six (6) months previous experience with patient, family, or physician interaction

Where You’ll Work

Hello humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

 

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.