Senior Technology Support Consultant - Executive Support

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary: Executive Support Scope

This role provides high touch technology support for the CEO, CEO direct reports, C suite leaders, and other senior executives. The person must be able to operate with discretion, urgency, sound judgment, and strong emotional intelligence in a high visibility executive environment.

Onsite, travel, and home visit requirements

This is an onsite executive support role based in NYC. Work from home is not an option for this position. Travel and executive home visits are part of the role as needed.

Microsoft 365 and Copilot

The candidate must have strong working knowledge of Microsoft 365 Copilot. This includes the ability to explain Copilot capabilities to executives, build and refine prompts, apply Copilot effectively across Microsoft 365 applications, and help executives adopt it in a practical, business focused way.

Executive ready documentation and communication

The candidate must be able to create clear technical documentation that executives can understand and follow. This includes translating technical issues, steps, risks, and recommendations into concise, decision ready language.

Microsoft Office proficiency

The candidate must be highly proficient in Outlook, Excel, PowerPoint, and Teams. This includes not only troubleshooting these applications, but also creating, editing, and supporting executive presentations, spreadsheets, and communications when needed.

Technical depth

The candidate must have hands on experience with PowerShell, Splunk, and basic coding or scripting concepts. Coding knowledge is required, including practical use cases such as automation, data review, Excel related logic, troubleshooting, and working with Copilot assisted workflows.

Endpoint and mobility management

The candidate must be familiar with Microsoft Intune and understand how it functions in an enterprise environment, including device management, policy application, compliance, and troubleshooting.

Networking fundamentals

The candidate must have strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi Fi, and general connectivity troubleshooting. They should be able to determine whether an issue is network related, device related, application related, or service related and escalate appropriately with clear findings.

Communication and judgment

Strong communication, active listening, client focus, emotional intelligence, and executive presence are required. This person must be able to work calmly under pressure, manage sensitive interactions, and communicate clearly with senior executives, executive assistants, vendors, and internal technology teams.

 

Required Qualifications

• 5 plus years of experience providing executive level technical support, preferably supporting C suite leaders, CEO direct reports, Board facing clients, or similarly high visibility senior executives.
• 3 plus years of experience supporting Microsoft 365, Outlook, Excel, PowerPoint, Teams, and collaboration platforms in an enterprise environment.
• Strong working knowledge of Microsoft 365 Copilot, including prompt creation, practical use across Microsoft 365 applications, and the ability to explain Copilot capabilities to executives in a clear, business focused way.
• 2 plus years of hands on experience with PowerShell, Splunk, scripting, automation, or similar technical troubleshooting tools.
• Experience with Microsoft Intune, endpoint management, mobility support, device compliance, and enterprise device troubleshooting.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, cellular connectivity, and general connectivity troubleshooting.
• Experience creating technical documentation, executive ready instructions, and clear client facing communications.
• Strong communication skills, emotional intelligence, discretion, judgment, and executive presence.

Desired Qualifications

• 1 plus year of experience supporting market data, trading, or regulated collaboration platforms such as Bloomberg, Symphony, or similar tools in an executive or trading environment.
• Experience supporting executive meetings, senior leadership events, offsite meetings, home visits, and travel related technology needs.
• Experience with satellite or alternate connectivity solutions, including Starlink or similar technologies, for executive travel, events, home visits, or business continuity support.

Job Description:
This job is responsible for providing tailored and confidential elevated desktop support. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy. Job expectations include acting as a seasoned contributor on a local/national level to perform complex technical problem resolution of operating systems, applications, and hardware.

Responsibilities:

• Provides dedicated technology support to the Office of the CEO and Board of Directors, handling highly confidential information.
• Supports of Management Team meetings, conferences and events with our Global Event Partners as well as Investor Relations and the Corporate Secretary.
• Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
• Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
• Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
• Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications
• Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion

Skills:

• Active Listening
• Customer and Client Focus
• Issue Management
• Oral Communications
• Problem Solving
• Critical Thinking
• Process Performance Management
• Production Support
• Technical Troubleshooting
• Adaptability
• Emotional Intelligence
• Leadership Development
• Risk Management
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$60.10 - $69.35 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.