Sr Support Analyst, Mumbai (Giftcity), Information Technology

Key Areas of Responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required
• Derivatives asset focus for NSE-IX
• Engage with, and act as a contact point for, local regulators and exchange inquiries.
• Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
• Act as the SME for all applications & technologies used by business for trading GiftCity.
• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
• Ensure that the IT estate is instrumented and monitored effectively.
• Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets.
• Participate in on-call support rotation.
• Coordinate the timely recovery of IT systems and applications.
• Schedule and document regular changes according to change management rules & guidelines
• Ensure that production environment is stable and efficient.
• Adherence to CLSA documented governance guidelines.
• Provide an excellent, fast and responsive service to other teams.
• Own, coordinate & manage the DC & its related activities.
• Dolphin application understand for Middle office support.

Requirements

• Experience working for NSE-IX supported business and back office.
• Preferred Greeksoft application support and troubleshooting knowledge.
• Degree in Computer Science, Software Engineering or IT related area
• Must have infra support on-prem support experience.
• Must have exposure to working directly other project stakeholders as needed.
• Prefer candidates with regional experience.
• Good communication and technical skills
• Knowledge on Exchange Regulations & Compliance
• Knowledge of Exchange certification process
• Knowledge of Unix,SQL is a must.
• Handling IT system and audits.
• Open to permanently relocate to Gujarat – preference is right fit to the role.
• At-least 6-8 years of experience in Front office Trading application support
• Strong Stakeholder management for application related stakeholders
• ITIL process adherence (change, release, incident, problem management)
• Good command of spoken and written English.
• Hands on working on Dolphin application for Middle office support in GiftCity.

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