- Location
- Midland - HQ, United States of America
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Job Description:
Permian Resources (NYSE: PR) is currently seeking a Sr. Support Analyst reporting to the Infrastructure Manager in Midland, Texas. This position will be responsible for providing technical support and light system/ network administration in the Midland office. The ideal candidate will have strong technical as well as communication skills and be able to contribute his/her expertise while working on multi-disciplinary team in a fast-paced environment.
General Responsibilities
Provides front-line PC, Network and Telephony support to users
Administrative tasks (AD, GPO, file permissions etc.) with guidance as required
Basic network troubleshooting skills (DNS, DHCP, traceroute, IP subnetting, VLAN, Ethernet)
Understanding of end-user support for M365 platform and applications (Teams, SharePoint, OneDrive, OWA)
Owns support of AV equipment in conference rooms
Uses and maintains OS and application deployment services (SCCM)
Maintains inventory and assists in establishing recommendations for equipment procurement
Drives to complete work efforts in a fast-paced environment with competing priorities
Customer centric and positive attitude toward customer issues.
Demonstrates a strong troubleshooting methodology
Identifies, suggests, plans, implements and documents potential procedural improvements with guidance as required
Follows and helps to develop repeatable procedures for successful deployment and administration of IT assets
Collaborates with other IT team members
Minimum Qualifications
Knowledge of Windows Operating systems
Knowledge of basic computer hardware, including laptops, printers, and cell phones
Three (3) years’ experience in IT or a related discipline
Preferred Qualifications
Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Business Management, or a related discipline
Help Desk experience
Permian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.