Spa Concierge

SPA CONCIERGE

Mandarin Oriental, Singapore is looking for a Spa Concierge to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Spa Department in Singapore, the Spa Concierge is responsible in ensuring exceptional guest service by managing reception, retail, relaxation areas and sales. Other duties include booking treatments, assisting guests, maintaining inventory, handling inquiries, and supporting smooth spa operations. The Spa Concierge/Supervisor reports to the Treatment Manager. 

As Spa Concierge, you will be responsible for the following duties: 

• To ensure that a high standard of service is maintained throughout the Spa.

• Assist in the operations of all spa departments as required:

  • 1. Front Desk

  • 2. Spa Retail Area

  • 3. Spa Relaxation Area & Changing Rooms

  • 4. Sales and Marketing of Spa treatments and retail items

  • 5. Gym

  • 6. Swimming Pool & Changing Rooms

• Report dysfunctional equipment to Treatment Manager

• To maintain inventory of supplies for the operations of the spa reception

• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests in various mode of communication (face-to-face, telephone or emails).

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor

• To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.

• Ensure that the reception area is tidy, clean and stocked at all times.

• Print confirmation letters and pull files for the next business day.

• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

• To assist in the smooth flow of the guests journey throughout the day.

• To perform opening and closing duties.

• To have a thorough understanding of Spa operations, all treatments offered in the spa and all retail products.

• Prepare gift certificates and make pre-payment arrangements

• To perform all daily assigned Spa Concierge Tasks

• Conduct daily checks of the gym facilities and report any maintenance issues.

• Conduct daily inspections of the gym area to ensure the safety of guests and colleagues; report any safety concerns.

• Conduct daily checks of the swimming pool and changing rooms; report any maintenance or cleanliness issues.

• Ensure the safety of the swimming pool and changing areas through daily inspections; report any safety concerns.

As Spa Concierge, we expect from you:

• Candidate must possess good customer service and communication skills in English

• Keen interest in the spa and wellness industry

• At least 1 year of experience in similar capacity

• 5 days week, rostered work shifts, weekends, and public holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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