Spa Concierge

Description

Position Overview

At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations.

The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting.

Key Responsibilities

Guest Experience & Service Excellence

• Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service 
• Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings 
• Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere 
• Anticipate guest needs and preferences, creating memorable and bespoke experiences 
• Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution 

Reservations & Operations

• Manage spa reservations, scheduling, and confirmations with precision and efficiency 
• Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue 
• Maintain accurate guest profiles, preferences, and service history within the booking system 
• Process payments, retail transactions, and billing in accordance with company standards 
• Ensure adherence to all spa policies, service standards, and safety protocols 

Retail & Revenue Enhancement

• Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations 
• Support achievement of spa revenue goals through upselling treatments and packages      
• Maintain visual merchandising standards and cleanliness of retail displays 

Spa Environment & Presentation

• Maintain a serene, immaculate front-of-house spa environment at all times 
• Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked 
• Uphold luxury presentation standards in personal appearance and workspace 

Collaboration & Culture

• Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience 
• Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian. 
• Participate in ongoing training and development to enhance product knowledge and service delivery 

Qualifications

• 2+ years of experience in luxury spa, hotel, or wellness environment preferred 
• Strong knowledge of spa services, treatments, and wellness offerings 
• Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar) 
• Exceptional communication and interpersonal skills 
• Highly organized with strong attention to detail and multitasking ability 
• Ability to remain calm and polished in a fast-paced environment 
• Flexible schedule, including weekends, evenings, and holidays 

Core Competencies

• Luxury Service Mindset 
• Emotional Intelligence & Guest Engagement 
• Attention to Detail 
• Discretion & Professionalism 
• Sales Acumen 
• Team Collaboration 

Physical Requirements

• Ability to stand for extended periods 
• Ability to lift up to 25 lbs (retail inventory, supplies) 
• Frequent walking and movement throughout spa areas 

Why Join Hotel Californian

Hotel Californian is a premier luxury destination where hospitality meets artistry. As a Spa Concierge, you will play a vital role in delivering elevated wellness experiences that reflect the beauty, culture, and spirit of Santa Barbara.