Technical Operations Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Role Overview

The Technical Operations Manager is responsible for maintaining and improving site infrastructure, offices, laboratories and pilot plant operations by applying engineering expertise, delivering effective maintenance programs and supporting project management activities. The role provides oversight and guidance to engineering service partners to ensure services are delivered safely, effectively and in compliance with GMP, environmental and process safety requirements for site utilities and/or pilot plant facilities. This position acts as the primary on-site contact for engineering operations.

Key Responsibilities

• Act as Duty Holder & or Subject Matter Expert for high severity risks associated with engineering, namely Electrical, Infrastructure Machinery, Construction safety.
• Support engineering related capital projects on site ensuring compliance with engineering procedures and site infrastructure strategy.
• Actively monitor and investigate service partners contract service levels and escalate remediation activities as required.
• Train, embed and monitor the Permit to Work process to ensure safe systems of work for construction and demolition projects and other non-routine high-risk activities. Ensure Service Providers manage their third parties to adhere to the Permit to Work process.
• Integrate facilities engineering support into site operations and/or pilot plant production schedules, maximizing facility ‘up-time’ and minimizing disruption to customer groups.
• Maintain current knowledge of facility and engineering safety legislation.
• Support investigations and root cause analysis into engineering related issues or failures, working with appropriate stakeholders (i.e. EHS, Quality, Tech)
• Perform trend analysis of quality and safety critical systems as necessary and drive implementation of any corrective actions.
• Oversee gap review of global engineering standards, hazardous area requirements, etc. to ensure continued compliance with all engineering codes and requirements.
• Drive continuous improvement by identifying cost, energy, and efficiency opportunities. Facilitate frequent walkthroughs (i.e. GEMBA) within the facilities and/or pilot plants involving business and service partners.
• Monitor and contribute to site infrastructure life cycle asset management and capital plan development.
• Improve the sustainability and efficiency of the facilities and/or pilot plants including the identification of waste, driving implementation of energy savings projects, and contributing to engineering aspects of sustainability and energy reduction programs.
• Drive creation and completion of quality records (i.e. Change Controls & Continuous Improvements) to support compliance on site.

Basic Qualifications:

• Bachelor’s Degree in Engineering, Technical, Science-related or Operations
• 7+ years of experience with and proven record of management of complex facilities support services to a large office or pharmaceutical facility, including GxP environments
• Experience and knowledge of the Research & Development process and understanding of GxP requirements.
• Experience with and thorough understanding of statutory legislation responsibilities in a technically complex environment

Preferred Qualifications:

• 10+ years of experience
• Act as a role model for applying standards to ensure compliance
• Ability to work with minimal supervision
• Experience with establishing strong working relationship with key external contract partners to deliver appropriate site services in agreement with established contracts.

This role is located onsite, 5 days a week at our Richmond, VA facility.

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.  We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Job Posting End Date

 Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [email protected]. Please include the following in your email: 

Use subject line: ‘Haleon Careers: Job Accommodation Request’ 

Your Name and contact information 

Requisition ID and Job Title you are interested in 

Location of Requisition (city/state or province/country) 

Description of specific accommodation you are requesting 

Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.