Services Senior Specialist - Service Delivery Coordinaton

Be part of a successful team!

A highly skilled team, capable of delivering innovative solutions.

Summary:

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions.

Fuel your passion

• Have bachelor’s degree from an accredited university or college.
• Demonstrate solid experience in Completion and Wellbore Intervention activities.
• Demonstrate previous experience in coordination/management positions in Completion and Wellbore Intervention operations.
• Be able to fluently speak and write in portuguese, desirable and Advanced English.

You will be responsible for:

• Protecting the health and safety of our personnel and the environment.
• Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
• Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries.
• Responsible for scheduling and dispatching of resources in line with job requirements.
• Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives.
• Prompt escalation of issues that can impact service delivery.
• Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.
• Managing client relationships through being the primary contact for job preparation, execution and close out.
• Provide firsthand technical support for going projects.
• Monitoring and tracking service delivery metrics to identify areas for improvement and optimize processes.
• Planning and preparation of completions and wellbore intervention operations with the customer, coordinating resources for the operations and technical support for  completion/wellbore intervention operations.
• Being responsible for managing the flow of information required for specific projects.
• Working in direct contact with the customer, planning, operations and required technical support.
• Ensuring the planning and preparation of operations, following Baker Hughes procedures, in order to ensure the safety of employees, equipment and the environment.
• Primary resource for the Service Delivery Manager to assist in executing all activities as outlined in the Manage the Job Cycle process.
• Accountable for the use of Job Center in location to manage the jobs at hand.
• Accountable for Technical Review of the job planning, Equipment preparation and people readiness.
• Working with IWS Project Managers and / or other PL’s SDC on X-PL critical tasks within a job.
• Assisting other Service Delivery Coordinators with Technical Peer Reviews.
• Driving the culture of discipline of the 5 Fundamentals of Service Delivery:
  • Project and Deployment Readiness.
  • Risk Assessment.
  • Management of Change.
  • Incident Management.
  • IMtJC process compliance.

Work in a way that works for you

We recognize that everyone is different and how people want to work and deliver at their best can vary.

Location: Rio de Janeiro – Centro – On-site.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. To keep moving forward, we push boundaries today and prioritize rewarding those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Additional elective or voluntary benefits.

About Us

With operations in more than 120 countries, we offer better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and are always looking for the right people to help us get there—people who are as passionate as we are about making energy safer, cleaner, and more efficient.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Health & Safety Requirement: In line with applicable regulations and role necessities, this position may require proof of full COVID-19 vaccination to perform essential duties, except for individuals not eligible for vaccination under the National Immunization Program.

Privacy Notice: Personal data collected as part of this process will be used for compliance verification, stored securely with limited access, and retained per Baker Hughes document retention policies. Personal data will be processed in accordance with the Baker Hughes Data Protection Notice and “Our Way: The Baker Hughes Code of Conduct.”

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination