Senior Partnerships Manager - 12 Month Fixed-Term Opportunities

At ING, we're building the next generation of customer experiences through innovative partnerships, compelling propositions, and meaningful rewards that help our customers get more out of life. As we continue to evolve and expand our partnerships ecosystem, we're excited to offer a number of 12-month fixed-term opportunities for experienced partnership professionals who are energised by creating new possibilities and bringing bold ideas to life.

This is a unique opportunity to join a team that's shaping the future of how ING connects with customers. You'll play a key role in identifying and unlocking strategic growth opportunities, developing new partnership propositions, and creating experiences that differentiate ING in an increasingly competitive market. Whether it's launching a new customer benefit, securing a high-profile strategic partner, or building a compelling proposition from concept to execution, you'll have the opportunity to make a visible impact.

We're looking for commercially astute relationship builders who enjoy operating at both a strategic and hands-on level. You'll combine business development expertise with strong commercial negotiation skills to source, assess and secure partnership opportunities, while working closely with senior stakeholders to build business cases, evaluate opportunities and drive successful outcomes. From leading targeted RFP processes to onboarding and managing strategic partners, you'll own the end-to-end partnership lifecycle and help deliver experiences that create value for both our customers and the business.

This role will suit someone who understands the evolving loyalty, rewards and partnerships landscape and is excited by the opportunity to explore new opportunities across retail, travel, insurance, subscriptions, entertainment and adjacent customer ecosystems. If you're passionate about identifying market opportunities, building strategic relationships and delivering commercially successful partnerships, we'd love to hear from you.

What You'll Do

• Lead the identification, assessment and delivery of strategic partnership opportunities that support ING's growth agenda and enhance the customer value proposition.

• Drive end-to-end partnership and business development activities, including partner sourcing, market engagement, RFP management, commercial negotiations, contracting, onboarding and ongoing relationship management.

• Develop robust business cases through customer insights, commercial analysis, opportunity sizing and strategic assessment to support investment decisions and prioritisation.

• Partner closely with internal stakeholders across product, marketing, customer and distribution teams to bring new propositions and partnership opportunities to market.

• Build and maintain strong relationships across the loyalty, rewards, retail, travel and insurance ecosystems to identify emerging opportunities and create competitive advantage.

What We're Looking For

• Proven experience in strategic partnerships, business development, commercial management or alliance management, with a track record of sourcing, negotiating and delivering successful partnership outcomes.

• Strong experience leading end-to-end RFP and commercial negotiation processes, including partner identification, evaluation, contracting and implementation.

• Deep understanding of the loyalty, rewards and partnerships landscape, with experience across industries such as retail, supermarkets, travel, insurance, entertainment, telecommunications or other customer-focused sectors.

• Experience developing business cases, commercial models and strategic recommendations to support decision-making and investment prioritisation.

• Exceptional stakeholder management, influencing and relationship-building skills, with the ability to engage senior leaders and external partners.

• A commercially minded self-starter who combines strategic thinking with execution excellence and thrives in a fast-paced, collaborative environment.
   

Why this version works better:

• Removes language that could imply a risk, compliance or regulatory focus.

• Broadens appeal to candidates from loyalty, airline, retail, telco, entertainment and consumer businesses.

• Makes the role feel more strategic, customer-led and growth-oriented.

• Strengthens the proposition development element, which is often critical in partnerships roles.

• Adds alliance management as a relatable competency for experienced partnership candidates.
   

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Friday18 September

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