- Location
- Bogotá · Mexico · San José · Panama · Montevideo · Asunción · Lima · Santiago · Sucre · Guatemala City · Quito
- Workplace
- Remote
- Department
- N2P
- Seniority
- Senior
- Source
- Lever
Description
We are looking for an experienced Senior QA Engineer to own quality for our AI voice virtual agent. This role is for someone who is equally comfortable reasoning about a large language model's behavior and reading a SIP trace.
You should be interested in testing non-deterministic systems. A voice agent takes a live phone call, transcribes speech that may be accented or noisy, interprets intent, reasons over an LLM, generates a spoken reply, and decides whether to resolve the request or hand it to a human—all within a latency budget callers will notice. Nothing in that chain can be validated with a simple assertion of equality, so you will design the evaluation approach that makes it testable anyway.
You should also be interested in the underlying telephony. Testing this agent means placing real calls: provisioning SIP endpoints and softphones, driving calls programmatically, controlling media conditions, and distinguishing a model failure from a codec, jitter, or call-routing issue.
- PLEASE SUBMIT CV IN ENGLISH.
- ONLY ACCEPTING CANDIDATES FROM LATAM.
- ADVANCED SPOKEN ENGLISH IS REQUIRED.
