Delivery Service Manager - RDT Biometrics and Clinical Evidence

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The Position

Job description

 The Delivery Management Professional (SE6) leads moderately complex deliveries, proactively identifies improvements, manages diverse stakeholders, and contributes to strategic implementation. In this role, you will independently define and control the scope of medium to large initiatives, involving multiple multidisciplinary teams, utilizing effective facilitation and analytical skills to drive value delivery. While navigating intricate stakeholder environments, you will connect team development with broader business objectives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, Release Train Engineer (RTE), or Agile Coach.

Description of the area

This team plays a critical role in drug development, integrating clinical study data, real-world evidence, and enabling cross-ecosystem collaboration to drive operational excellence and scientific innovation. They also deliver real-time operational insights from clinical trials, enabling proactive management of study execution, improving enrollment strategies, and streamlining workflows for maximum efficiency. By fostering collaboration across registries and federated open science networks, they leverage shared data ethically to uncover new scientific insights and study long-term treatment outcomes. Additionally, the team harnesses RWE and secondary use of clinical trial data to understand real-world treatment effectiveness, utilization patterns, and patient health trends. This holistic approach ensures trials are efficient, evidence generation is robust, and therapies are aligned with real-world patient needs, accelerating development timelines and improving outcomes at every stage.

A key focus of the area will also be building AI-ready data foundations that support advanced analytics, machine learning, and emerging agentic AI capabilities. This includes engineering trusted, well-governed, and semantically rich datasets; enabling metadata-driven access; and providing reusable data products that allow autonomous and human-in-the-loop AI systems to safely explore, reason over, and act on complex clinical and real-world data.  

Job Responsibilities

•  Scope / (Content Leadership): Independently defines, manages, and controls the scope of medium to large initiatives involving multiple multidisciplinary teams, or significant workstreams with moderate complexity. Leads and facilitates the scope definition process, aligning with strategic objectives, stakeholder expectations, and team dependencies. Proactively identifies, analyzes, and mitigates scope-related risks, manages scope changes, and champions the adoption of scope management best practices within the Chapter.

• Accountability/Problem Solving: Independently leads the analysis of moderate to complex delivery problems, driving root cause analysis and eliciting complex stakeholder needs. Accountable for comprehensive improvement plans and contributes to solution design and validation. Champions accountability, deals pragmatically with ambiguity, and uses effective facilitation techniques to guide teams while mentoring colleagues and building team spirit.

• Stakeholder Management: Identifies a diverse range of stakeholders across functional areas and develops comprehensive stakeholder communication plans. Effectively manages relationships to act as a trusted advisor, proactively shapes stakeholder perspectives, and navigates intricate stakeholder environments by resolving conflicts to ensure alignment.

• Impact/Strategy: Demonstrates consistent performance with an impact that typically extends to a specific product, initiative, or cluster. Contributes to achieving product or domain goals by ensuring value delivery, takes a proactive role in shaping team processes, and contributes to the implementation of strategic objectives for Informatics, the Chapter, and/or Domains.

• Complexity / (Product Size): Manages moderately complex initiatives or workstreams extending across a product or service. Manages the delivery of complex features, services, or projects (e.g., a service transition, a product release, or an Agile Release Train (ART) increment). Selects and tailors delivery methodologies while managing dependencies between activities.

• Business/Technical ability: Demonstrates strong business acumen by analyzing business needs and translating them into effective delivery strategies. Selects and adapts delivery methodologies to optimize results, manages complex delivery processes, and utilizes advanced delivery tools and techniques to address business challenges and contribute to planning. 

Qualifications

Education / Experience

• Proven track record operating in a Delivery Management archetype (e.g., Project Manager, Service Manager, Scrum Master, RTE, Agile Coach) managing medium to large initiatives or significant workstreams.

• Experience managing the delivery of complex features or projects (such as service transitions or ART increments) across functional areas.

• Demonstrated experience translating requirements into strategic implementation plans and contributing to business planning and forecasting.

Technical Skills

• Strong ability to select, adapt, and apply appropriate delivery methodologies to optimize results.

• Proficiency in utilizing advanced delivery tools and techniques to manage complex processes and dependencies.

• Strong analytical skills to drive root cause analysis and propose comprehensive improvement plans.

• Experience with products deployed in cloud environments (preferably AWS) in order to understand the appropriate terminology and engineering capabilities of the teams involved.

Additional Qualifications

• Exceptional stakeholder management and communication skills, with the ability to facilitate workshops, resolve conflicts, and act as a trusted advisor to diverse stakeholders.

• Strong coaching and mentoring mindset, capable of championing accountability, connecting team development with business objectives, and building chapter team spirit

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.