Medical Records Specialist

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. 

Position Description

Bluebird Kids Health is seeking a dedicated Medical Records Specialist to ensure timely, efficient, and compliant management of patient health records. This role is responsible for processing requests for medical records, performing release of information (ROI) activities, accurately filing incoming health information into the electronic health record (EHR), and collaborating with patients, requestor and vendor partners to support health information management. Reporting to the CARES Center Operations Manager, this position plays a key role in making sure our care teams have complete and accurate health information to support clinical decision-making and deliver coordinated, high-quality care to the children and families we serve.

What You’ll Do

Medical Record Requests and Release of Information (ROI)

• Receive, verify and initiate processing of all requests for medical records in accordance with HIPAA, applicate state and federal regulations, and organizational policies.

• Collaborate with ROI vendor partner to ensure requests are fulfilled within required processing times.

• Monitor vendor partner performance, address escalations, and ensure requests meet regulatory and internal compliance standards.

• Escalate vendor concerns, delays or compliance issues to the Operations Manager or Compliance team

• Provide timely, efficient responses to ensure patients' needs are addressed through their preferred communication method.

• Proactively initiate outbound engagement to follow up on inquiries or messages, ensuring continued patient support and timely resolution of concerns.

Collaboration and Communication

• Escalate legal requests (ex: subpoenas, court orders, requests from attorney offices) to the Legal and Compliance team for review and approval prior to processing ROI

• Partner with internal teams to ensure medical record-related workflows are completed timely and accurately.

• Collaborate with requestors, patients and vendor partners to resolve inquiries regarding release or request for medical records.

Quality and Compliance

• Safeguard the privacy and security of protected health information (PHI) at all times

• Adhere to HIPAA requirements and organizational policies and procedures

• Support audit readiness through complete and accurate documentation of disclosures of health information

• Participate in process improvement initiatives related to health information management and ROI workflows

All other duties as assigned

What You’ll Need

• High School diploma or equivalent

• 1-2 years of experience in healthcare health information management

• Strong understanding of HIPAA regulations and patient privacy requirements

• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously

• Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), digital patient engagement tools and productivity tools 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to support best-in-class outreach and engagement activities within a mission-driven pediatric care delivery organization.

 • A competitive compensation package with performance incentives and, for some roles, equity participation.

• A collaborative and dynamic workplace with significant professional growth opportunities.

• A diverse and inclusive company culture that values every team member's contribution to our mission.

• Competitive medical, vision, and dental insurance products.

 • Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).

• Generous paid time off