Appointment Coordinator

Description

Reports To: Service Manager 

Summary: Receives callers in the service department setting up shop appointments to best utilize the efficiency of the dealership’s service department. Provides basic information to all callers.

Essential Duties and Responsibilities

1. Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
2. Fields calls from customers needing to arrange shop appointments
3. Using the computer system arranges for the customer to bring in their vehicles
4. Utilizes the shop to maximize the efficiency for the service advisors and the technicians
5. If needed, arrange for the customer’s use of the company provided shuttle van.
6. Performs duties as back up cashier as needed.
7. Operates and maintains office machines such as computer, calculator, fax machine, and copier.
8. Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
9. Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
10. Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.
11. Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.
12. Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
13. Arrives at work, takes breaks, and departs work at scheduled times. Accrues overtime only with management authorization.
14. Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
15. Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
16. Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
17. Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
18. Communicates everyday, with direct supervisor if it is necessary to be late or absent.
19. Other job duties as required.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee.? We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees.? Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. ?

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. ?

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. ? Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer.? All you need to do is contact the GM of that dealership to see what options they currently have available.

Requirements

Supervisory responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Educations and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.

Language Skills

Has the ability to read and comprehend simple instructions, short correspondence, and memos. Has the ability to write simple correspondence. Has the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Possess the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to lift up to 40lbs.