Internal Account Manager, Marketing (FT, Day)

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Responsible for day-to-day account management of large employer insured population(s). 

• Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.

• Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution.

• Develops and analyzes reporting and provides to client’s HR team at requested cadence.

• Supports external bid process when client requests to shop any lines of coverage.

• Provides prospect and client feedback about potential new product development.

• Completes special client requests or projects, as directed.

• Recommends process improvements, procedural changes, or other actions.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.

• Experience - Five (5) years of account management in a health insurance company role.

In Lieu Of

In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.

Required Certifications, Registrations, Licenses

Accident and Health Insurance License (Required within 90 days of start date)

Knowledge, Skills and Abilities

• Knowledge of office equipment

• Computer skills (word processing, spreadsheets, database, data entry)

• Communication skills

• Leadership skills

• Interpersonal / team skills

• Mathematical skills

• Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred