Claims Officer

Are you keen to grow your career with a well-established Australian underwriting business that values collaboration and continuous improvement?

The Opportunity

Join a growing Australian insurance business and gain valuable exposure to complex motor claims, Australian brokers and insurers. Build your end-to-end claims, negotiation and commercial skills while growing with an expanding claims function.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.

What You’ll Do

• Manage claims end-to-end, from initial notification and assessment through lodgement, investigation, negotiation, settlement and recovery.
• Review policy coverage, claim documentation and supporting information to determine requirements and identify potential coverage issues.
• Manage a portfolio of complex motor and vehicle claims, ensuring accurate records, documentation and timely follow-up.
• Liaise with Australian brokers, policyholders, insurers and other stakeholders via phone and email to progress claims and resolve queries.
• Negotiate with relevant stakeholders and suppliers to achieve appropriate and commercially sound claim outcomes.
• Participate in regular claims meetings, provide claim updates and escalate complex or sensitive matters where required.

Key Criteria

• Possess minimum 2-3 years of hands-on insurance claims experience, with proven exposure to motor / vehicle claims.
• Demonstrated experience managing claims through the full claims lifecycle, from lodgement through to settlement and/or recovery.
• Strong negotiation and commercial skills, with the ability to assess situations and make sound decisions.
• Good understanding of insurance policies, coverage, claims processes and supporting documentation.
• Excellent written and verbal English, with confidence communicating professionally with brokers, insurers and other stakeholders.
• Highly organised and detail-oriented, with the ability to independently manage multiple claims in a fast-paced environment.
• Experience working within an insurance broking or underwriting environment will be highly regarded.

Work setup

• Manila (BGC, Taguig): Australian hours (6am–3pm PH local time), fully onsite.

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