Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Join Our Team as a Career Ambassador Student Supervisor!

Are you a strong leader who enjoys mentoring your peers and creating a positive team environment? The Career & Professional Development Center is seeking a motivated and dependable student to serve as our Career Ambassador Student Supervisor.

In this leadership role, you'll assist in the oversight of the daily operations of the Career Ambassador team, provide coaching and support to fellow student employees, and help ensure exceptional service for students, alumni, employers, faculty, and campus visitors. This position is ideal for someone who enjoys leading by example, solving problems, and helping others grow professionally.

What You'll Do

• Serve as the student leader for the Career Ambassador team, fostering a welcoming, professional, and collaborative work environment.
• Assist with onboarding and training new Career Ambassadors on office procedures, customer service expectations, and campus resources.
• Provide ongoing coaching, guidance, and feedback to Career Ambassadors while promoting accountability and professional growth.
• Serve as a resource for Career Ambassadors by answering questions and helping resolve routine issues before escalating them to professional staff.
• Assist Career Center student staff manager with planning and coordinating Career Ambassador professional development trainings.
• Monitor front desk procedures and recommend improvements to enhance efficiency and the student experience.
• Assist with administrative projects, outreach initiatives, and event preparation as assigned.
• Model professionalism, initiative, and outstanding customer service in all interactions with students, alumni, employers, faculty, and staff.
• Communicate regularly with Career Center student staff manager regarding team performance, concerns, and successes.

What We're Looking For

• Strong leadership skills with the ability to motivate, mentor, and support peers.
• Excellent interpersonal, organizational, and communication skills.
• Ability to balance supervisory responsibilities with day-to-day office duties.
• Strong problem-solving skills and sound judgment.
• Dependability, professionalism, and attention to detail.
• Ability to work independently while collaborating effectively with professional staff.
• A positive attitude and commitment to creating an inclusive and welcoming environment.

Minimum Requirements

• Current full-time enrollment in an undergraduate campus program.
• Federal Work Study eligibility as part of your financial aid package.
• At least one semester of successful experience as a Career Ambassador.
• Demonstrated reliability, professionalism, and leadership potential.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive information.

Preferred (But Not Required):

• Previous leadership or supervisory experience in a student employment, campus organization, or customer service setting.
• Experience facilitating training, mentoring peers, or leading teams.

Why Join Us?

As a Career Ambassador Student Supervisor, you'll gain valuable leadership experience while developing career-ready skills that employers value, including:

• Leadership & Team Development
• Coaching & Mentoring
• Project & Event Coordination
• Communication & Conflict Resolution
• Professionalism & Decision-Making
• Time Management & Organization
• Customer Service Excellence
• Problem-Solving & Critical Thinking

This role provides an excellent opportunity to strengthen your leadership abilities while making a meaningful impact on the Career Ambassador program and the students we serve.

Hours & Pay

• 12–15 hours per week (up to 20 hours during busy periods).
• Shifts are scheduled Monday–Friday, 8:00 AM–4:30 PM, with occasional early evening events.
• Pay: $13.75/hour 

How to Apply

Submit your class schedule, resume, and a brief statement describing your interest in serving as a student leader.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.