Customer Engagement Applications Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Responsibilities

Respond to routine customer requests.
 
- Provide metrology product application support in both onsite and remote.

- Create film/OCD structure model by spectra analyzing to meet customer production requirement
 
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
 
- Provide product theory and operational training to customers.
 
- Execute project with supervision from manager or project lead.
 
- Support preparation and demonstration of products to the customer base.
 
- Upon reaching L2 product certification, assist training activities of new engineers.
 
- Gather and feedback competitive information (when appropriate and feasible) to manager and team.
 
- Gather gap analysis and fab profile information to manager and team.
 
- Lead small projects.
 
- Provide support during H2H, collaborations, beta projects, and gap analysis.
 
- Contribute to SW development for engagement projects with division. 

- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
 
- Document technical solution and create best known methods (BKMs) on supported products.
 
- Lead preparation and demonstration of products to the customer base.
 

Qualifications

- PHD/MS or equivalent combination of education and experience in engineering applications.
 
- Proficient in computer applications for data presentation and analysis.
 
- Ability to effectively convey ideas through oral and written communications.
 
- Proficient in the English language.
 
- Ability to multitask in a constantly changing work environment.
 
- Responsible working attitude and should be a team player.
 
- Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of circumstances) of customer processing knowledge.
 
- Good working knowledge of various applications.
 
- Ability to diagnose and resolve basic customer issues
 
- Strong communication skills especially technical writing skills.
 
Preferred:
 
- IC Fab process development experience is a plus.
 
- Knowledge in defect detection, metrology, process control and yield management is a plus.

Minimum Qualifications

Master's/Doctor's Level Degree

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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