Technical Delivery Manager

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £65,000 - £75,000 / year

Description

Key Responsibilities

• Coordinate end-to-end technical delivery across cloud applications, our ARC platform, customer portal, customer mobile applications, and specialized Crime Intelligence and reporting platforms.
• Track full SDLC execution—from discovery and technical scoping through to UAT, release, and operational BAU handover.
• Maintain regular team delivery meetings across backlog refinement, sprint planning, daily stand-ups, retrospectives, and release planning.
• Implement clear, lightweight Agile ways of working using modern tooling (Linear for sprint/issue management and ProdPad for roadmap alignment), keeping backlogs tidy, estimates realistic, and sprint delivery dependable.
• Track workload, sprint commitments, and delivery dependencies across our team of Full Stack Developers and specialist developers (DevOps, IoT, Mobile, and Reporting).
• Manage delivery dependencies and risks using clear, pragmatic RAID (Risks, Assumptions, Issues, Dependencies) and responsibility matrices (RACI).
• Coordinate structured defect triage routines post-release to ensure bug fixes are resolved promptly without disrupting planned sprint commitments.

• Act as a clear, grounded technical bridge between developers and non-technical stakeholders, ensuring delivered solutions match business expectations.
• Partner hand-in-hand with the Head of Product on the continuous delivery of DTCommand, translating product roadmaps, commercial priorities, and feature requests into realistic technical delivery milestones.
• Work with business unit leads and operational stakeholders to track delivery schedules and align release timings.
• Provide transparent reporting on delivery progress, pace, risks, and milestone completion.
• Work hand-in-hand with your direct counterpart, the Salesforce & MuleSoft Technical Delivery Manager, to schedule joint releases, manage shared API dependencies, and coordinate end-to-end test environments.
• Maintain regular alignment with the Group IT Director to ensure delivery schedules support overarching IT plans and business timelines.
• Partner with operational and business stakeholders

• Coordinate release management practices, working alongside engineering teams to support CI/CD pipelines, automated testing, and environment provisioning.
• Ensure adherence to cybersecurity standards, regulatory compliance (GDPR, ISO, alarm industry standards), and data protection rules across release workflows.
• Coordinate delivery for specialist software workstreams:
  
  
• DTCommand & Portal Delivery: Coordinating regular releases for authenticated client portals, user administration tools, and customer dashboards. 
• Reporting & Crime Intelligence: Tracking the delivery and continuous improvement of operational reporting engines, analytics dashboards, and automated threat intelligence data feeds. 
• MuleSoft Integration Layer: Aligning custom ARC APIs with MuleSoft data pipelines connecting Salesforce, Finance and Manufacturing business systems.
• IoT & Alarm Signalling: Scheduling software updates that interface with alarm signalling hardware, sensors, and protocols (SIA, IP).
• Mobile App Delivery: Managing release schedules and deployment pipelines for native apps across the Apple App Store and Google Play Store.
• Collaborate with the DevOps Laravel Engineer and external AWS partners to plan infrastructure-as-code and CI/CD pipeline milestones.
• Ensure pre-release performance and queue testing gates are scheduled to prevent image-loading bottlenecks or monitoring delays during high-volume event spikes.
• Coordinate with third-party Out-of-Hours (OOH) support providers to keep operational runbooks and escalation paths up to date for overnight triage.

• Continuously refine delivery workflows, actively working to remove bottlenecks, reduce cycle times, and minimise delivery friction.
• Facilitate Agile delivery practices across the team to maintain realistic expectations and clear sprint transparency.
• Facilitate blameless post-release reviews following deployment issues to identify root causes and avoid recurrence.
• Maintain an organised, predictable delivery environment where developers can focus on writing quality code without administrative distraction.

Skills, Knowledge & Expertise

• Proven technical delivery management or technical project coordination experience, managing complex software delivery and cloud applications.
• Sufficiently technical to understand modern web stacks, cloud environments, and REST APIs, enabling you to challenge estimates and discuss technical blockers intelligently with developers.
• Practical experience establishing delivery cadence, backlog hygiene, and realistic sprint commitments.
• Strong risk, blocker, and dependency tracking experience using RAID and RACI frameworks.
• Clear, transparent communication skills, with a track record of translating technical blockers and delivery timelines into grounded updates for operational stakeholders.
• Demonstrated experience working closely with Product Managers/Product Owners to coordinate the delivery of customer-facing web platforms and SaaS/portal products.
• Experience tracking software delivery within a custom PHP/Laravel, modern JavaScript, or cloud application environment.
• Hands-on expertise driving sprint execution and backlog prioritisation using appropriate tools (such as Linear, Jira).
• Experience coordinating delivery across projects that connect bespoke web applications to enterprise platforms (such as Salesforce or ERP/finance systems).
• Familiarity with modern deployment pipelines (CI/CD), version control (Git), and containerised cloud architectures (AWS).

• Agile delivery certifications (e.g., Scrum Master CSM/PSM, AgilePM) or delivery management credentials.
• Experience coordinating the development and delivery of business intelligence, data reporting software solutions.
• Exposure to mobile application release schedules (Apple App Store / Google Play Store) or NativePHP.
• Experience working in high-availability, real-time, or safety-critical software environments (e.g., IoT, telematics, Alarm Receiving Centres, or security operations).
• Familiarity with cloud infrastructure, messaging protocols, and databases (such as AWS EC2, ECS, Lambda, RDS, or MQTT).
• Experience coordinating releases that integrate with ERP or manufacturing platforms or finance systems.