- Location
- Ontario
- Workplace
- Remote
- Type
- Full-time
- Department
- CX
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Lever
Description
The Perfect Match
SwiftConnect is seeking an Implementation Project Manager to guide our customers through their journey
in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level
customers, you will strive to ensure customer satisfaction with our products and services while also
managing complex implementation project deliverables and timelines. This role provides a unique
opportunity to blend your skills in project management and implementation management to deliver
exceptional outcomes for our customers.
Your Impact
- Serve as the primary project manager to customers while coordinating multiple, simultaneous
implementations of SwiftConnect products - Foster strong relationships with customers, acting as a trusted advisor throughout the project
lifecycle - Work collaboratively with customers to understand their requirements and goals, and ensure
they receive the highest level of support and satisfaction throughout their entire customer
journey - Collaborate with customers and internal teams to define project objectives and scope
- Manage multiple customer projects from initiation to launch, ensuring projects are on time,
within scope and budget - Oversee the entire project lifecycle, including planning, execution, and closure
- Keep accurate and up-to-date customer records in our Project Management and CRM systems
The Winning Formula
- +5 years of experience in software implementation project management in the software-as-a-
service industry - Experience working with Access Control Systems or related access control industry technologies
- Demonstrated ability to quickly develop a thorough understanding of enterprise products and
services - Proven track record of successfully deploying enterprise-level customer projects
- Strong project management skills, including the ability to develop and implement project plans,
monitor project progress, and manage multiple customer implementation projects simultaneously - Excellent communication skills, with the ability to effectively interact with customers,
stakeholders, and team members - Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and
issues. - Ability to work independently and within a team environment, take initiative, and manage
multiple priorities in a fast-paced, dynamic environment - Ability to understand technical concepts and communicate them in simple language with
customers. - Strong attention to detail and thoroughness in work.
- Experience with CRM systems like Salesforce and project management software.
- Curious to learn new things and use new tools
- Strong ability to communicate and be a great team player
- Strong time management capacity, good prioritization of work and well-organized
Skills
SalesforceProject Management
