Personal Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Ft. Myers, FL!

The PL Account Manager is responsible for servicing new and existing clients and helping to maintain positive client relationships, providing high quality of service to assigned accounts with a focus on the profitability of the business to the agency.

How You Will Contribute: 

• Providing the best-level of customer service/support to all client’s accounts

• Rate and prepare quotations when necessary

• Mail binders and ID cards to insureds

• Mail, fax or email application to company and suspend for receipt of policy

• Handle client telephone and mail requests for information, endorsements, cancellations and other services as required

• Assist with accounts receivable control

• Document all conversations with insured and/or other interested parties

• Complete policy rewrites when necessary

• Have knowledge and abide by the underwriting guidelines and binding authority guidelines of each company

• Maintain and update the AMS 360 and Image Right database timely and accurately

• Inform company and client of errors in polices or endorsements

• Maintain knowledge of current legal and social conditions that may impact adequacy of policy coverage and limit

Licenses & Certifications:

• Florida 2-20 Property & Casualty license or 4-40 Customer Representative license

Skills & Experience to be Successful:

• 3 years Industry Experience

• Knowledge of customer service functions such as rating, marketing, claims handling and coverage information

• Strong commitment to service for the agency's clients

• Effective written and verbal communications skills

• Effective and efficient use of computer and related equipment

• Good organizational skills, attention to detail and ability to respond to requests effectively and efficiently

• Industry designations are promoted and funded by the agency

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.