Information Technology (IT) Manager

Description

Position Summary

The IT Manager is responsible for overseeing the bank’s technology infrastructure, cybersecurity posture, and day-to-day IT operations to ensure secure, reliable, and compliant delivery of services. This role manages daily system performance and user support while supporting core banking systems and digital channels in alignment with regulatory requirements (e.g., FFIEC guidance, GLBA, and incident response standards). The IT Manager partners with executive leadership to align technology initiatives with the bank’s strategic, operational, and risk management objectives.

Key Responsibilities:

• Day-to-Day IT Operations
• Manage daily IT operations, including system monitoring, issue resolution, user support, and service desk activities
• Ensure timely response to outages, service disruptions, and employee technology needs
• Maintain system uptime, performance, and operational stability across all locations
• Oversee core banking systems, networks, servers, and end-user computing environments
• Ensure high availability, performance, and business continuity of all IT systems

• Cybersecurity & Risk Management
• Maintain and enhance the bank’s cybersecurity program, including monitoring, threat detection, and response
• Administer controls aligned with FFIEC or similar frameworks
• Lead incident response efforts, including regulatory notification within required timelines

• Regulatory Compliance
• Ensure compliance with GLBA, FFIEC guidance, and other applicable banking regulations
• Support audits and examinations (internal, external, and regulatory)
• Maintain IT policies, procedures, and documentation to examiner-ready standards

• Vendor & Third-Party Risk Management
• Oversee critical IT vendors, including core processors and fintech partners
• Perform due diligence, contract reviews, and ongoing vendor monitoring

• Leadership & Governance
• Manage and develop IT staff, including performance management and succession planning
• Provide regular reporting to executive management and the Board on IT risks, incidents, and initiatives
• Participate in IT steering committees and risk management processes

• Strategic Technology Planning & Project Management
• Lead technology initiatives that improve customer experience, operational efficiency, and data security from planning through deployment
• Coordinate project teams and third-party vendors to ensure successful project execution
• Develop and manage the IT budget, ensuring cost-effective solutions aligned with bank strategy

Key Skills & Qualifications:

• Strong knowledge of banking systems (core, digital banking, payments) and IT infrastructure
• Understanding of cybersecurity frameworks and regulatory expectations (FFIEC, GLBA)
• Experience with vendor management and third-party risk oversight
• Proven leadership, project management, and hands-on operational management capabilities
• Ability to communicate technical concepts clearly to executives, auditors, and regulators

Success Measures:

• Consistent, reliable day-to-day IT operations with minimal downtime
• Strong employee satisfaction with IT support responsiveness
• Successful audit/exam outcomes with limited findings
• Timely and effective incident detection and response
• Alignment of IT initiatives with bank strategic goals

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee may be required to sit for long periods of time. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.