Information Technology (IT) Analyst

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Join our team as an IT Analyst and become a key player in designing, implementing, and maintaining the IT infrastructure for our expanding organization. This hybrid position, situated in Boston, MA, is perfectly suited for those with a deep interest in developing, optimizing, and safeguarding cutting-edge technology solutions. If you thrive on troubleshooting and have a desire to develop innovative solutions to complex IT issues, this position offers a prime opportunity to leverage your technical skills and grow professionally within our dynamic company.

Key Responsibilities:

• Administer daily IT operations, ensuring robust support infrastructure for a dynamic organization.

• Provide on-site support to Executive-level employees, conducting research and testing to ensure minimal disruptions in regular day-to-day operations

• Engage with cutting-edge technologies, demonstrating a commitment to continuous learning and system security.

• Optimize configurations and maintain system updates to minimize organizational risk.

• Manage and prioritize multiple projects, adapting swiftly to evolving business needs.

• Provide comprehensive SaaS application administration and support.

• Resolve user issues efficiently using ticketing tools and providing outstanding hardware and operating system support.

Requirements:

• 1-3 years' experience in an IT Help Desk role or a similar capacity.

• Minimum 3-days per week in-office

• Meticulous attention to detail with excellent verbal and written communication skills.

• Proven problem-solving abilities and troubleshooting acumen.

• Experience in SaaS application administration.

• Proficiency in assisting users through ticketing systems.

• Capable of supporting a variety of hardware and operating systems.

Preferred Qualifications:

• Previous work in a startup or fast-paced environment is an asset.

• Experience with videoconferencing support.

• Knowledge in asset management and tracking.

• Familiarity with MacOS support.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$64,800 to $81,000 annually for US-based employees.  This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant.  Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.