Regional Property Manager

Description

Reports To: VP of Property Management (MRHR)

Overview

At Peak, we believe that when people thrive, communities thrive—so we invest in our team with career mobility through ongoing training and education. As we continue our growth story, we are looking for talented industry leaders to come shape our next chapter, those who strive to build talent, put the customer first, and partner with our clients. If you’re ready to grow, lead, and elevate performance across a portfolio, this is the right next step.

Position Summary

The Regional Manager is a strategic operator and people-first leader responsible for the financial and operational success of a multifamily portfolio. This role requires a highly engaged, hands-on leader who elevates team performance, maximizes asset health, strengthens client relationships, and ensures flawless execution of business strategies. The RM drives outcomes—financial, operational, experiential—and ensures every community in the portfolio reflects Peaks standards of excellence.

Key Responsibilities

People Leadership & Talent Development

• Lead hiring for all site-level roles, ensuring candidates meet Peak standards and align with community needs.
• Conduct ongoing team development through weekly check-ins, structured coaching, performance reviews, and accountability frameworks.
• Collaborate with HR to address personnel matters, reinforce compliance, support corrective action, and build high-performing teams.
• Deliver onboarding, ongoing training, and mentorship so site teams have the skills, confidence, and clarity to execute at a high level.
• Create a culture of ownership, communication, and continuous improvement at every property.

Client Relationship Management

• Serve as the primary point of contact for clients, strengthening trust through proactive communication, data-backed reporting, and professional responsiveness.
• Lead scheduled client calls, prepare follow-up documentation, and handle unscheduled inquiries during business hours with urgency and precision.
• Present portfolio performance clearly and strategically, including financial outcomes, operational priorities, and forward-looking recommendations.

Portfolio Operations & Site Engagement

• Conduct weekly site visits to assess performance, coach on-site teams, and ensure alignment with operational standards.
• Complete physical property inspections, including tour paths, models, vacant units, assets, and maintenance operations.
• Perform preventative maintenance inspections and hold teams accountable for executing property improvement plans.
• Ensure consistent compliance with Peak policies in procurement, financial controls, reporting, and vendor management.

Financial Management & Business Planning

• Lead execution of community business plans—including weekly, monthly, and quarterly strategies tied to NOI, occupancy, expense management, and capital planning.
• Analyze financial reporting with precision, approve expenses, assess variances, and recommend corrective action where needed.
• Review and approve purchase orders and invoices, ensuring accuracy, coding integrity, and alignment with budget expectations.
• Partner with teams to ensure disciplined expense management, structured forecasting, and proactive revenue strategies.
• Translate operational performance into ownership-quality insights.

Resident Experience & Vendor Oversight

• Oversee resident communication escalation and ensure timely, solutions-focused responses.
• Hold teams accountable for delivering exceptional service, hospitality-level communication, and consistent follow-through.
• Manage high-impact vendor relationships, negotiate contracts, evaluate performance, and ensure operational efficiency and cost control.

Marketing & Brand Execution

• Evaluate property marketing strategies, digital presence, advertising channels, and website accuracy.
• Ensure each community maintains Peaks brand standards and delivers a compelling, consistent resident value proposition.

Education & Experience Requirements

• Bachelor’s degree preferred; relevant experience may substitute.
• Minimum four years in multifamily property management, including at least two years as a Community Manager.
• Proven experience in third-party management, client reporting, and operational leadership.
• Strong knowledge of market dynamics, performance levers, and industry trends.
• Financial fluency in budgeting, reporting, forecasting, and variance analysis.
• High proficiency in Microsoft Office, Yardi, and revenue management platforms (LRO, AIRM, Yieldstar).
• Exceptional written and verbal communication skills, with an ability to present data and strategic recommendations confidently.
• Strong problem-solving and decision-making abilities with a bias toward strategic action and ownership thinking.
• Demonstrated ability to lead, inspire, and grow teams while ensuring accountability.
• Skilled in vendor management, contract negotiation, and operational optimization.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to view computer screens, read documents, and analyze data.
• Ability to hear and communicate clearly in person and via phone or digital devices.
• Ability to lift up to 15 pounds occasionally.
• Ability to operate computers, keyboards, and standard office equipment.

Work Environment

• Hybrid work model requiring in-office presence four days per week at a regional or corporate office.
• Open office environment with typical levels of noise, activity, and visual distractions.