Regional Property Manager

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! 

Due to an internal promotion, we are now hiring for a Regional Property Manager! The Regional Property Manager is responsible for the overall success and long-term viability of a portfolio of student housing communities. This individual will provide leadership and accountability of all on-site staff, maintain financial control, and achieve performance metrics at all locations. A successful Regional Property Manager will provide excellent leadership to our on-site teams, take pride in the property, and understand that this role is critical to the reputation of Tailwind Group. 

This is a full-time position working a standard schedule, Monday - Friday from 8:00am - 4:30pm. Nights or weekends may be required from time to time dependent on business needs. Moderate travel is required (40-50%) - 2 weeks per month on average, and may vary based on business needs. 

This position must be fulfilled in a state where Tailwind Group currently operates. Only candidates who reside in one of the following states will be considered: Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia.  

The compensation range for this position is $105,000 - $120,000 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. 

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: 

• Medical, Dental, & Vision Insurance for employees and their families 
• Vacation and Sick Time + 12 Paid Holidays 
• 401(k) with company matching 
• On-the-job training and career development 
• Paid Parental Leave 

Responsibilities & Duties

• Lead the planning and preparation for annual unit turnover and help execute move-in/move-out procedures.
• Act as a primary liaison to confirm effective communication, ensure company core values are emphasized, and performance is transparent between Tailwind Group corporate and on-site staff.  
• Provide 2nd level conflict resolution for lease violations, customer complaints and other general inquiries from parents, residents, city officials, vendors, or community members. 
• Perform site visits and complete inspection audits of company personnel and facilities to ensure they exceed company standards and regulatory compliance. 
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Review and monitor individual property scorecard numbers for accuracy and proactively identify poor performance and negative feedback. 
• Lead the on-site team in the development and implementation of annual property budgets, leasing and marketing campaigns, business plans, capital improvement projects, and other special events.
• Lead monthly financial performance meetings while having a firm grasp on the Net Operating Income (NOI) requirements and other crucial financial metrics for each property in the portfolio. 
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate in new employee onboarding, training, and employee performance reviews.
• Collaborate on policy development and employee training requirements. 

Requirements

• Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.
• Five to ten years of Property Management experience, student housing experience is strongly preferred. 
• Three of more years of experience in a supervisory role.
• Experience supporting multiple markets and/or properties is strong preferred. 

Knowledge, Skills, & Abilities

•  Possess a thorough understanding of property management standards including Fair Housing laws, Tenant/ Landlord rights, and general real estate principles.  
• Strong knowledge of budgeting, financial reporting, rent collection, and expense management. 
• Knowledge of student-focused customer service and community engagement expectations. 
• Strong people leadership skills with the ability to coach, support, and challenge team members. 
• Ability to resolve conflict and escalate situations in a customer-focused manner. 
• Ability to implement innovative solutions and continuously improve processes. 
• Ability to take full ownership of decisions and outcomes, demonstrating integrity in challenging situations. 
• Experience with Entrata software or a similar system is preferred.  
• Moderate travel is required (40-50%), 2 weeks per month on average, and may vary based on business needs.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.  

A complete list of responsibilities and duties can be provided during the interview process.  

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.