Credit Controller

Department: Finance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Holly Wheeler

Compensation: £26,500 - £29,000 / year

Description

Key Responsibilities

• Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
• Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals

•  Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
• Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
• Escalate non-payment of accounts debt recovery partner
•  Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
•  Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations 

• Download bank receipts and allocate receipts to the customer account accurately
•  Process direct debit collection files and ensure records are maintained in line with direct debit best practice
•  Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms

• Allocate incoming customer e-mail queries in group inbox and respond to queries as required
•  Timely updating of customer communications on various systems to ensure effective account management and visibility of status
•  Provide weekly updates to management on overdue transactions
•  Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting

• Update supplier bank details and check supplier payment runs following set procedures and internal controls
•  Assist the audit fieldwork with the production of audit evidence
•  Support the finance department with other tasks as necessary

Skills, Knowledge & Expertise

• 2+ years’ experience working in credit control or a finance department
• Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
• Comfortable at escalating outstanding debt with customers and being assertive where required
• Confident verbal and written communications skills with ability to build relationships with internal and external contacts
• Attention to detail ensuring key data is input and documents attached where required
• Strong work ethic and positive can-do attitude
• Self-motivated and ability to prioritise tasks to meet deadlines as required
• At least 5 grade A-C GCSE’s including English and Maths
• Good working knowledge of Office applications (Excel, Outlook, CRM)

Job Benefits

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus 
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives