Sr. Business Control Specialist (Issues Management)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

This Sr. Business Control Specialist role is part of the Client Protection organization within the Consumer & Small Business division. Issue Management is the key component of the role, with Controls and Control Monitoring serving as a defined segment. The specialist will partner across Fraud Prevention & Detection (FLU), Risk, Compliance, Audit, and other stakeholders to drive timely, well-supported issue remediation and sustainable risk reduction.

Responsibilities:

• Lead and coordinate the end-to-end Issue Management lifecycle for audit, risk, compliance, regulatory, and self-identified issues, from identification through remediation and closure.
• Develop, implement, challenge, and validate action plans, milestones, evidence, and sustainability requirements to support timely and effective issue closure.
• Partner with issue owners and key stakeholders to clarify accountability, identify dependencies and roadblocks, and escalate risks that may affect remediation quality or delivery.
• Assess root cause and remediation strategies to confirm that actions address the underlying risk and result in sustainable process or control improvements.
• Prepare clear governance and executive-level reporting on issue status, action-plan progress, emerging risks, dependencies, and decisions required.
• Maintain strong issue documentation and supporting evidence aligned with applicable enterprise standards and readiness for Audit, Risk, Compliance, and regulatory review.
• As the Controls segment of the role, perform risk and control assessments to evaluate control design, effectiveness, and sustainability across Fraud Prevention & Detection processes.
• Support control design, testing, monitoring, and metric development; identify control gaps and opportunities to standardize, strengthen, or automate manual and systemic controls.
• Connect issue themes, root causes, and lessons learned to the control environment so remediation results in measurable and sustainable control improvements.
• Report on issue closure progress, control health, testing or monitoring results, and key risk indicators to senior and executive leaders.

Required Qualifications:

• 2+ years of Fraud, Control or Risk experience
• Strong written and verbal communications skills
• Highly organized with strong project/time management skills
• Ability to balance intersecting priorities and to work independently with minimal supervision.
• Ability to think critically and problem solve when roadblocks arise
• Ability to navigate complex and ambiguous environment
• Executive Presence; must be able to partner and influence across all levels of the organization
• Intermediate proficiency in various MS tools including Excel, Access, PowerPoint, and SharePoint

Desired Qualifications:

• 5+ years of Fraud Management, Issue Management, Risk, Audit, Compliance, or Business Controls experience
• Bachelor’s degree or equivalent experience
• Experience with enterprise issue-management governance, regulatory exams, internal audit, or risk and compliance reviews
• Proven track record of driving cross-functional remediation and sustainable process or control change
• Experience performing risk and control assessments and designing or enhancing controls and monitoring metrics
• Experience identifying opportunities to standardize or automate controls and reporting
• Lean Six Sigma certification or process-improvement experience
• Strong Excel skills and a strong risk mindset, with the ability to constructively challenge and escalate issues and concerns  

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40