IT Specialist

The City of Johnson City is accepting online applications for a IT Specialist. The employee performs skilled technical work in the installation, maintenance, support, and troubleshooting of the City's information technology systems, including computers, software, networks, communications equipment, and related infrastructure. Provides technical assistance to City employees; supports system reliability and security, technology projects, and coordination with vendors and contractors. Performs related work as required.

This is an on-site position in Johnson City, TN.

This position provides hands-on technical support for end-user devices, applications, connectivity, and related IT equipment while assisting with network infrastructure and specialized technology systems. The employee diagnoses routine and complex technical issues, coordinates with other IT personnel and City departments, and works independently within established procedures. Work is performed under the general supervision of the Technology Supervisor.

Essential Functions of Position:

• Installs, configures, maintains, upgrades, and troubleshoots computers, mobile devices, printers, software, and related equipment.
• Provides technical assistance to City employees by diagnosing and resolving hardware, software, application, and connectivity problems.
• Assists with installing, configuring, monitoring, and troubleshooting network infrastructure, including switches, wireless networks, communications equipment, and network cabling.
• Supports network-connected technology, including telephone systems, security cameras, access-control devices, and other specialized equipment.
• Creates and maintains user and computer accounts and manages access permissions in accordance with established procedures.
• Assists with software deployment, system updates, patch management, and endpoint-security measures.
• Coordinates and performs equipment installations, replacements, relocations, and related technology upgrades.
• Maintains accurate inventories and records of IT equipment, software, support requests, and system configurations.
• Prepares and updates technical documentation, operating procedures, and user instructions.
• Coordinates with City departments, vendors, and contractors on technical support, repairs, and infrastructure projects.
• Assists with equipment specifications, purchasing, inventory planning, identification of technology needs, and budget preparation.
• Maintains working knowledge of emerging technologies, industry practices, and applicable information-security standards.
• Performs other related duties as assigned.
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Required Knowledge, Skills and Abilities:

• Knowledge of computer hardware, operating systems, software applications, peripheral devices, and common enterprise technology.
• Knowledge of networking fundamentals, including TCP/IP, switches, wireless connectivity, and network cabling.
• Familiarity with Microsoft Windows environments, Active Directory, and user-account administration.
• Knowledge of basic information-security practices, access controls, endpoint protection, and system maintenance.
• Skill in installing, configuring, maintaining, and troubleshooting computer systems and related technology.
• Ability to evaluate technical problems, identify practical solutions, and provide responsive customer service.
• Ability to maintain clear, accurate technical records and documentation.
• Ability to communicate technical information effectively to employees, vendors, contractors, and IT personnel.
• Ability to prioritize competing requests, manage assigned work, and work independently and collaboratively.
• Ability to learn and apply new technologies as operational needs change.

Acceptable Experience and Training: An associate degree in Information Technology, Computer Science, Networking, or a related field; two years of relevant experience supporting computer systems, networks, or related technology; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Industry certifications, such as CompTIA A+, CompTIA Network+, or Cisco CCNA, are desirable but not required. A valid driver's license is required.

 Pre-employment physical, and background check required.

EEO