IT Helpdesk Support
Node Digital
·Today
- Location
- Herndon, Virginia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Commercial
- Experience
- 5+ years
- Source
- Workable
Description
IT Helpdesk Support
Location: Hybrid (Herndon, VA)
Employment Type: Part-Time / Contract
About Us
We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.
Position Overview
We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.
Key Responsibilities
● Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
● Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
● Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.
● Provide advanced support for macOS environments and maintain operational support for Windows systems.
● Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
● Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
● Develop and maintain IT documentation, standards, and operational procedures.
● Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.