Job Description

Who we are looking for:

Perform investor AML/KYC reviews and deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Why this role is important to us:

This role is important because it supports the accurate and timely servicing of investors while helping us meet our regulatory, financial crime prevention and client obligations. By maintaining high standards across investor records, reviews and related activities, you will help manage operational risk, protect the organization and deliver a consistent, high-quality service to our clients and their investors.

What you will be responsible for:

As an Associate 2 you will be responsible for:

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
• Support a range of activities, which may include investor onboarding, account opening, investor maintenance, registration, screening and transaction monitoring, depending on business requirements.
• Assist in the delivery of on-the-job training and development of other administrators.
• Ensure business standards and client deadlines are met on a consistent basis.
• Ensuring all applicable AML / KYC requirements are met.
• Escalate client issues where necessary.
• Adhere to procedures in relation to all tasks.
• Identify process efficiencies in the course of their daily work and propose to line managers.
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems.
• Gain broad expertise on company products.
• Build and maintain internal network of contacts.      
• Display thorough understanding of the following tasks.
• Administration of Clients/Investors correspondence.
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management.

What we value:      

• Act as an effective team player & deputies for immediate supervisor when appropriate.
• Show organization skills for oneself and others.
• Display effective team focus by assisting colleagues in their daily routine.
• Positively influencing team morale in order to achieve set standards and goals.
• Show willingness to assume additional tasks in order to share workload within team/department.
• Maintaining a “can do” attitude.                                                                     
• To exercise due care and diligence, ensuring the areas the role is responsible for are organized and controlled.
• To comply with the regulatory regimes in which State Street operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

Education & Preferred Qualifications:

• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.
• Strong written & verbal communication skills.
• Excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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