Business Solution Manager - People, Sustainability & Legal, North Asia & SEAA

Why This Mission

Reporting to the Head of Program – People, Sustainability and Legal within Technology, the role manages the lifecycle of technology solutions across North Asia and SEAA for the People, Sustainability and Legal domains. The portfolio includes Workday integrations, HR service management, talent acquisition and management, learning platforms, total rewards, employee engagement and listening, health and safety, sustainability reporting, and legal management solutions. 

The role partners with domain business owners and market, regional and global stakeholders to shape demand, evaluate solutions, prepare business cases and roadmaps, and oversee delivery and support. It ensures compliance with Technology and project governance and alignment with People, Sustainability, Legal and enterprise technology strategies. 

Impact You Can Create In The Role:

Business Partnership, Demand Management & Roadmap 

• Support the Head of Program in defining and maintaining the target technology landscape and roadmap for the People, Sustainability and Legal portfolio. 

• Partner with business owners to identify ambitions and pain points, consolidate demand, clarify requirements, and agree priorities, outcomes and business ownership. 

• Work with Retail Technology on employee-facing initiatives such as rostering, retail learning and incentives. 

• Translate agreed priorities into an achievable roadmap covering programmes, enhancements, automation, data, integrations, AI opportunities and service improvements. 

• Maintain portfolio visibility and facilitate decisions on sequencing, cost, resources, sponsorship, dependencies, risks and trade-offs. 

• Support project cost management, operational budget planning and tracking, and resource planning. 

Solution Discovery, Design & Technical Facilitation 

• Lead early solution discovery by translating business needs into user journeys, functional requirements, data flows, integration requirements, and key technical considerations. 

• Develop rapid prototypes and proofs of concept to test options, validate assumptions and improve requirements before significant investment. 

• Build low-code or no-code applications and workflows using approved platforms, including Microsoft Power Platform. 

• Contribute to system selection, vendor evaluation and solution recommendations by balancing user value, technical feasibility, total cost of ownership, implementation risk and strategic alignment. 

Application and Data Lifecycle Management 

• Partner with data owners and HR Data Governance to define data ownership, standards, access, quality, privacy, lineage and audit requirements from the outset. 

• Ensure each solution has accountable ownership, appropriate documentation, monitoring and escalation procedures, and an effective operating and support model. 

• Strengthen governance frameworks, standards and ways of working to improve consistency across the People, Sustainability and Legal solutions portfolio. 

Delivery, Vendor & Service Management 

• Remain accountable from initial discovery through delivery, adoption, benefit measurement, and transition to support. 

• Align business owners, delivery teams, vendors and system integrators on scope, outcomes, dependencies, risks and delivery commitments. 

• Use adoption data, user feedback, support trends, service performance, and technical risk to prioritise continuous improvement. 

• Manage vendor performance, releases, licensing, product roadmaps and improvement commitments. 

What You Will Bring

Education & Professional Experience

• A bachelor's degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of hands-on experience in designing, delivering, and supporting HR technology solutions and digital initiatives.
• Proven expertise in leveraging Microsoft Power Platform, including Power Apps, Power Automate, Dataverse, Power BI, and Copilot Studio, to develop innovative, business-driven solutions.
• Practical experience in designing and implementing AI-powered solutions that enhance business efficiency and create tangible value.
• Strong track record in managing end-to-end digital transformation projects, collaborating with diverse stakeholders across local, regional, and global teams.
• Experience navigating complex IT environments and translating business needs into effective, scalable technology solutions.
• Exposure to retail, hospitality, or luxury environments would be an advantage.

Technical Expertise & Capabilities

• Proficiency in low-code/no-code development, with the ability to rapidly prototype and deliver practical digital solutions.
• Experience in designing, implementing, and supporting technology solutions across HR, Legal, and Sustainability functions.
• Strong project management capabilities, with experience coordinating technical and functional workstreams throughout the project lifecycle.
• Ability to balance strategic thinking with hands-on execution, translating business priorities into actionable technology initiatives.
• Experience driving change management and digital adoption within complex, multinational organisations would be highly valued.

Personal Attributes & Competencies

• A proactive, curious, and solution-oriented mindset, with the confidence to take ownership and drive initiatives independently.
• Strong analytical and problem-solving capabilities, with an eye for detail and the ability to navigate complexity.
• An agile and adaptable approach, with the ability to prioritise competing demands and thrive in an evolving environment.
• A collaborative team player who builds trusted relationships and engages effectively with stakeholders across different functions and cultures.
• Strong organisational and project coordination skills, with the ability to manage priorities, milestones, and dependencies.
• A passion for continuous learning, innovation, and exploring emerging technologies to unlock new opportunities.
• Excellent communication and interpersonal skills, with fluency in English.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.