Senior Manager, Quality Assurance Services

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver impactful leadership every day.

## About the role

This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.

As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team members and customers using Agile delivery methodologies.

We’re on a long term journey to implement a world class CRM for ATB across the enterprise. The role is key to ensure we’re building a solution with high standards.

In this role, you will define and spearhead the necessary quality assurance strategies to ensure high standards. As we configure and customize Salesforce, migrate data from existing CRM systems, and integrate new solutions, you will support effective execution. You will partner with teams across ATB to enable them to create, launch, and maintain top-tier applications while consistently evaluating and elevating delivery performance.

## Accountabilities

• Develop a comprehensive QA strategy across all Salesforce platforms, incorporating insights from Architecture, Cloud Infrastructure, Security, Data Governance, Development teams, QA Leads, and subject matter experts to align with ATB’s strategic vision, to support continuous delivery solutions.

• Drive the strategy, creation, and expansion of comprehensive automated regression test suites across Salesforce applications and integration touchpoints

• Demonstrate strong process-building leadership by coordinating, defining, and establishing new or refocused delivery processes, including alignment across Salesforce ecosystems into the core team delivery engine

• Connect team missions & visions to the overall objectives of Client Experience & Technology, and the broader ATB story

• Be a champion for ATB’s Software Development Lifecycle (SDLC) and Continuous Delivery processes, ensuring team compliance to the processes, especially in Quality Assurance and Automation

• Actively seek to resolve impediments to targeted milestones by raising risks and collaborating with initiative leaders

• Help derive data-driven decisions and strategic direction to help achieve milestones

• Manage and supervise the team of QA Leads and Specialists, handling and assigning of tasks required for the project of the engineering team consisting of architects and solution designers

• Identify and resolve risks associated with achieving milestones

• Ensure proper communication concerning changes in established milestones or challenges that may affect the outcome of the project's completion date.

• Lead estimation and forecasting work; Manage to a budget.

• Iterate on our Quality Assurance practices to make meaningful and measurable improvements. Establishes metrics to measure team progress.

• Be a trusted advisor, working with stakeholders to accomplish the desired work in a way that improves the business and technical effectiveness of the application portfolio and minimizes its ongoing support costs

• Understand overall accountabilities for the team and coach members to improve agile practices and deliver on expected outcomes

• Advance the knowledge, skills, performance and development of direct reports

• Ensure the appropriate staffing skills are maintained working with the direct leadership team

• Advancing personal knowledge and skills, actively seek out learning opportunities

## Skills, experience & requirements

• Bachelor's degree in Computer Science / Software Engineering or equivalent education / experience would be considered

• 3+ years experience at managing IT delivery and maintenance teams

• A deep understanding and passion for Quality Assurance and Automation for platform configuration and development

• Proven track record of defining enterprise-level quality strategies and championing the adoption of automated testing frameworks and CI/CD quality gates across Salesforce environments.

• Understand coding and security best practices as it relates to quality assurance, automation, software development and operational support

• Extensive understanding of software delivery techniques and methodologies

• An understanding of test driven development and test automation tools and frameworks

• Experience with cloud based software development and deployment, strong preference for Salesforce experience

• Experience with CI/CD pipelines setup and automation (i.e. Gitlab, Github, Copado etc. )

• Experience with agile development processes using scrum/kanban following a defined product roadmap with dedicated product team

• Experience in implementing latest security and compliance requirements in digital products

• Experience working or leading teams implementing enterprise platforms, strong preference for Salesforce

• Familiar with multi-platform, multi vendor, multiple technology based environments

• Strong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB’s environment

• A curious and inquisitive approach to learning and problem solving

• Ability to adapt to new responsibilities as assigned

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.